Hybrid CQI: Human Services Planner & Evaluator II

Franklin County NC; Louisburg (NC); Hybrid; USD 380 - 65,000; Full time

Job summary

Franklin County Department of Social Services seeks a Human Services Planner & Evaluator II to lead quality assurance across Child Welfare and Adult Services, collaborating with leadership to improve outcomes for children and families.

The role includes QA case reviews, shaping annual training plans, onboarding staff, and providing data-driven recommendations. Typical schedule is 8:00 am–5:00 pm with hybrid options and a comprehensive benefits package.

Qualifications

• Master's degree in public or human service administration or related field.
• Two years of human services experience, including planning activities.
• Ability to design and interpret program evaluation and quality assurance activities.

Responsibilities

• Plan and administer a quality assurance program across Child Welfare and Adult Services to meet or exceed federal and state outcomes.
• Identify training needs and develop annual training plans for units.
• Lead CQI initiatives and support onboarding and staff development.

Skills

Human services administration

Community planning

Social research

Statistics concepts

Education

Master's degree in public or human service administration

Tools

SAS

SPSS

NCFAST

Job description

Franklin County Department of Social Services seeks a Human Services Planner & Evaluator II to lead quality assurance across Child Welfare and Adult Services, collaborating with leadership to improve outcomes for children and families.

The role includes QA case reviews, shaping annual training plans, onboarding staff, and providing data-driven recommendations. Typical schedule is 8:00 am–5:00 pm with hybrid options and a comprehensive benefits package.