Hybrid Corrections Ombuds Investigator

State of Washington; Olympia (WA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Telework up to 2 days/week

Travel for meetings

Job summary

State of Washington’s Office of the Corrections Ombuds is seeking an Early Resolution Ombuds 1 to promote fairness and transparency in the state’s corrections system. The role involves investigations, intake, reporting, and negotiation with DOC staff and stakeholders to resolve complaints in a sensitive, confidential environment.

You will conduct investigations, document cases, and coordinate with DOC personnel and complainants while upholding equity, inclusion, and public service values central

Qualifications

• Knowledge of investigative and fact-finding principles to support objective complaint resolution.
• Working knowledge of confidentiality and information management for sensitive information.
• Experience applying conflict resolution or negotiation techniques to facilitate resolutions.
• Ability to document information using electronic case management systems.
• Excellent written documentation and communications skills.
• Ability to engage with diverse audiences with empathy and professionalism.

Responsibilities

• Investigate and resolve complaints from individuals incarcerated in DOC facilities.
• Assess urgency, jurisdiction, and appropriate investigative response.
• Gather, analyze, and securely maintain documentary evidence across confidential systems.
• Coordinate time-sensitive video, photo, and audio recordings for investigations.
• Draft professional correspondence, reports, and materials for varied audiences.

Skills

Investigations

Case management

Communication

Conflict resolution

Confidentiality

Cultural humility

Empathy

Public service

Tools

Case management software

Job description

State of Washington’s Office of the Corrections Ombuds is seeking an Early Resolution Ombuds 1 to promote fairness and transparency in the state’s corrections system. The role involves investigations, intake, reporting, and negotiation with DOC staff and stakeholders to resolve complaints in a sensitive, confidential environment.

You will conduct investigations, document cases, and coordinate with DOC personnel and complainants while upholding equity, inclusion, and public service values central