Hybrid Corporate Claims Specialist

Teknion Ltd; Mount Laurel Township (NJ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Teknion Ltd in Mount Laurel, NJ is seeking a Corporate Claims Representative to manage end-to-end dealer, customer, and internal claims, investigate issues, and coordinate timely resolutions.

This full-time hybrid role requires in-person days at the Mount Laurel office and collaboration with Engineering, Finance, Specials, and Order Entry to resolve complex cases.

Excellent communication, negotiation skills, and experience with ERP/CRM systems and Tekcare Claims Portal are highly valued.

Qualifications

• High School Diploma/GED required; Post-secondary education or 2–4 years of related experience in claims, account management, or customer operations preferred.
• Prior customer service experience required, ideally within the contract furniture industry.
• Exceptional written and verbal communication skills; maintain professionalism under pressure.
• Strong diplomatic and negotiation skills to balance dealer, customer, and internal needs.

Responsibilities

• Address and manage high-priority dealer escalations, aligning response urgency with dealer and end-customer needs.
• Receive, validate, and track incoming claims inquiries through internal systems to pinpoint root causes.
• Conduct thorough initial investigations to determine claim validity and assign financial or operational responsibility for manual claims.
• Deliver rapid interim solutions to ensure dealers and customers can maintain operations while permanent claims are resolved.
• Maintain proactive, assertive communication with facility leads, dealer partners, and internal cross-functional teams.

Skills

Customer service

Negotiation

Communication

Multitasking

Problem solving

Education

High School Diploma/GED

Related experience (2–4 years)

Tools

Tekcare Claims Portal

ERP/CRM systems

Job description

Teknion Ltd in Mount Laurel, NJ is seeking a Corporate Claims Representative to manage end-to-end dealer, customer, and internal claims, investigate issues, and coordinate timely resolutions.

This full-time hybrid role requires in-person days at the Mount Laurel office and collaboration with Engineering, Finance, Specials, and Order Entry to resolve complex cases.

Excellent communication, negotiation skills, and experience with ERP/CRM systems and Tekcare Claims Portal are highly valued.