Hybrid Contract: Endpoint Security Support Engineer

WillHire, Inc; Santa Clara (CA); Hybrid; USD 76,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Palo Alto Networks is seeking a contract-based Technical Support Engineer in Santa Clara (Hybrid) to address post-sales customer concerns with in-depth data analysis and problem solving. Contractors will be engaged through Magnit’s staffing partners.

You will triage issues, collaborate with engineering and multi-functional teams, and communicate clearly with customers to keep environments secure and reliable.

Qualifications

• Experience with endpoint security software and EDR/MDM is a plus.
• Familiarity with software supply chain security and registries (NPM, PyPI, Chrome Web Store).
• Strong debugging and analytical mindset with ability to work cross-functionally across teams.

Responsibilities

• Respond to post-sales issues within SLA and triage via ticketing, phone, or remote sessions.
• Identify fault areas (code, environment, or configuration) and coordinate fixes with relevant teams.
• Document actions clearly for internal and customer communications.
• Provide timely feedback to product and engineering on customer-reported problems.
• Facilitate root cause investigations and implement corrective measures.
• Maintain professional, proactive communication in fast-paced environments.

Skills

Endpoint security

Troubleshooting

Communication

Cybersecurity basics

Cross-functional collaboration

Education

BS/MS or equivalent experience

Job description

Palo Alto Networks is seeking a contract-based Technical Support Engineer in Santa Clara (Hybrid) to address post-sales customer concerns with in-depth data analysis and problem solving. Contractors will be engaged through Magnit’s staffing partners.

You will triage issues, collaborate with engineering and multi-functional teams, and communicate clearly with customers to keep environments secure and reliable.