Hybrid Contact Center Agent - Customer Sales & Service

ELGA Credit Union; Grand Blanc (MI); Hybrid; USD 19,000 - 28,000; Full time

Job summary

ELGA Credit Union in Grand Blanc, MI is seeking a Contact Center Agent I to deliver outstanding member service by phone and resolve inquiries with informed solutions. The role emphasizes cross-selling and maintaining QA standards in a hybrid in-person/remote work setting.

You will build product knowledge through ongoing training, assist with maintaining member accounts, and strive to meet sales goals while supporting teammates in a dynamic contact center environment.

Qualifications

• 1–12 months of contact center or customer service experience.
• High school diploma or GED.
• Excellent listening and telephone skills; strong problem-solving abilities.

Responsibilities

• Provide outstanding service to members via phone and resolve inquiries with solutions.
• Promote credit union products and services to meet sales targets.
• Meet QA standards with accuracy and adherence to policies.
• Keep informed about products and services through ongoing training and effectively communicate offerings to members.
• Maintain member account information on computer system.
• Perform other related duties as assigned.

Skills

Customer service

Cross-selling

Communication skills

Problem solving

Education

High school diploma or GED

Job description

ELGA Credit Union in Grand Blanc, MI is seeking a Contact Center Agent I to deliver outstanding member service by phone and resolve inquiries with informed solutions. The role emphasizes cross-selling and maintaining QA standards in a hybrid in-person/remote work setting.

You will build product knowledge through ongoing training, assist with maintaining member accounts, and strive to meet sales goals while supporting teammates in a dynamic contact center environment.