Hybrid Commercial Analytics & Insights Analyst

PPG; Troy (MI); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Flexible Fridays

Job summary

PPG is seeking a Commercial Excellence Analyst to empower the Coatings Services commercial team with business intelligence, analytics, and customer insights. The role involves cross-functional collaboration to enhance decision-making, sales productivity, and growth through reporting, VOC, CRM support, and strategic initiatives.

This hybrid position sits four days a week at either our Pittsburgh, PA or Troy, MI office, with flexible Fridays and partnership across Commercial, Marketing, Finance,

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Marketing, Economics, or related field.
• 2+ years of experience in commercial analytics, sales operations, business intelligence, or related functions.
• Experience with Excel, Salesforce, Power BI, or similar reporting tools preferred.
• Ability to translate data into actionable business insights.
• Experience creating dashboards, visualizations, and presentations that communicate complex data to business audiences.

Responsibilities

• Develop and maintain commercial reporting, dashboards, and BI tools for visibility into pipeline, revenue, profitability, forecasting, and KPIs.
• Manage Voice of Customer programs, surveys, feedback analysis, segmentation, and opportunities to improve retention and satisfaction.
• Support commercial operations with lead and website inquiry management, CRM data quality, and recurring sales reporting.
• Provide analytical support for Commercial Excellence initiatives including data analysis, performance measurement, pricing, and growth projects.
• Partner with Commercial, Marketing, Finance, and Operations to translate data into actionable insights for better decision-making and sales productivity.
• Drive continuous improvement of processes, reporting tools, and data governance across the organization.

Skills

Data analysis

Dashboard creation

Salesforce

Power BI

Excel

Insights communication

Education

Bachelor's degree in Business/Analytics/Finance/Marketing/Economics

Tools

Salesforce

Power BI

Excel

Job description

PPG is seeking a Commercial Excellence Analyst to empower the Coatings Services commercial team with business intelligence, analytics, and customer insights. The role involves cross-functional collaboration to enhance decision-making, sales productivity, and growth through reporting, VOC, CRM support, and strategic initiatives.

This hybrid position sits four days a week at either our Pittsburgh, PA or Troy, MI office, with flexible Fridays and partnership across Commercial, Marketing, Finance,