Hybrid Clinical Operations Lead — Build & Scale Lab

Hemispheric; Boston (MA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Hemispheric in Boston (Charlestown) seeks a Clinical Operations Lead to build and lead the data operations team on site. Initially you’ll supervise shifts in our 2-lab setup, combining hands-on clinical execution with real-time oversight in a technical research environment.

Over 12–18 months the site scales to clinical operations, and you’ll hire and lead your own team, own SOPs and training for GCP-grade trials.

Qualifications

• Bachelor's or Master's in Social Work, Psychology, Nursing, OT, Counseling or related field.
• Hands-on clinical or research experience with participants or patients.
• Ability to handle participants with mental health challenges and escalate when needed.
• Calm, mature, and able to stay composed under pressure.
• Strong interpersonal and verbal/written communication skills.
• Comfort operating in a technical environment and following detailed SOPs.

Responsibilities

• Serve as senior authority during shifts and report to Site Head.
• Oversee daily lab operations, participant flow, and staff coverage.
• Supervise Clinical Data Operators on shifts.
• Run healthy and clinical sessions, onboarding and data collection.
• Handle complex cases with mental health participants and escalate as needed.
• Act as primary contact for unexpected shift issues.
• Troubleshoot study-related technical or operational issues.
• Author and update SOPs, training curriculum, and competency standards.
• Maintain documentation and incident reporting; build GCP-grade discipline.
• Collaborate with clinical coordination, recruitment, and global stakeholders.
• Work in a fast-paced, shift-based environment.

Skills

Clinical experience

Interpersonal skills

Communication skills

Technical SOP adherence

Multitasking under pressure

Ownership & accountability

Calm under pressure

Education

Bachelor's or Master's in Social Work, Psychology, Nursing, OT, Counseling

Job description

Hemispheric in Boston (Charlestown) seeks a Clinical Operations Lead to build and lead the data operations team on site. Initially you’ll supervise shifts in our 2-lab setup, combining hands-on clinical execution with real-time oversight in a technical research environment.

Over 12–18 months the site scales to clinical operations, and you’ll hire and lead your own team, own SOPs and training for GCP-grade trials.