Hybrid Client Support Specialist

Orion; Lehi (UT); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision, and disability

401(k) plan with employer match

Paid parental leave

Pet benefits (pawternity)

Student loan repayment

Job summary

Orion is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels, guiding clients through core workflows and ensuring accurate intake and documentation.

The role requires reliability, clear communication, and steady progression of Orion products, with a hybrid schedule requiring on-site presence three days a week at one of the Utah offices within commuting distance.

Qualifications

• Strong verbal and written communication
• Ability to multitask in a fast-paced environment
• Navigates and explains technology
• Strong problem-solving, organizational, and time management skills
• Minimum of a high school; bachelor’s degree preferred

Responsibilities

• Serve as frontline contact for inquiries across phone, chat, and case channels with professionalism and urgency
• Provide training, guidance, and best practices to help clients navigate workflows or platform topics
• Troubleshoot entry-level workflows, platform navigation issues, and data-related inquiries
• Maintain adherence to schedules and support queue coverage across required channels
• Own assigned Priority 1 (P1) and aged cases to completion with timely updates in Salesforce
• Strive for first-contact resolution while minimizing transfers
• Maintain complete case documentation meeting internal quality standards
• Stay updated on platform updates, releases, and required certifications
• Collaborate with peers and leads to support coordinated client outcomes
• Build foundational proficiency in assigned technology area and progress through certifications

Skills

Communication

Time management

Problem solving

Attention to detail

Multitasking

Education

High school diploma

Bachelor’s degree preferred

Tools

Salesforce

Job description

Orion is seeking a Client Support Representative to handle inquiries across phone, chat, and case channels, guiding clients through core workflows and ensuring accurate intake and documentation.

The role requires reliability, clear communication, and steady progression of Orion products, with a hybrid schedule requiring on-site presence three days a week at one of the Utah offices within commuting distance.