Hybrid Client Support Manager (Core Solutions)

SHAZAM; Des Moines (IA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO & holidays

Educational assistance

Life insurance

Disability coverage

Job summary

SHAZAM is seeking a Manager, Client Support (Core) to lead the Client Support team in Des Moines, IA. You will oversee daily operations and guide the delivery of high‑quality support for SHAZAM KinetiCore solutions.

This hybrid role offers a competitive salary range of $75,000 to $95,000 and opportunities for professional growth, with a benefits package including health, dental and vision insurance, a 401(k) match, and paid time off.

Qualifications

• Minimum of three years management experience.
• Five years of customer service experience.
• Experience with a customer ticket tracking software preferred.

Responsibilities

• Oversee the day-to-day management and development of the Client Support team.
• Establish and optimize client support processes for efficient service delivery.
• Serve as escalation point for complex issues and provide guidance.

Skills

Management experience

Customer service

Ticketing software

Tools

Ticketing software

Job description

SHAZAM is seeking a Manager, Client Support (Core) to lead the Client Support team in Des Moines, IA. You will oversee daily operations and guide the delivery of high‑quality support for SHAZAM KinetiCore solutions.

This hybrid role offers a competitive salary range of $75,000 to $95,000 and opportunities for professional growth, with a benefits package including health, dental and vision insurance, a 401(k) match, and paid time off.