Hybrid Claims Intake Associate

Sentry; Nashville (TN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Sign-on bonus

Tuition reimbursement

Medical/dental/vision insurance

Paid time off

401(k) company match

Job summary

Sentry in Nashville is hiring a Call Center Representative to be the first point of contact for insureds and claimants during incidents. You will provide support for First Notice of Loss and help process claims via telephone and online submissions.

This hybrid role offers flexible in-office and remote days, a sign-on bonus, comprehensive benefits, tuition reimbursement, and a strong team culture. A high school diploma is required; Spanish is a plus, and reliable attendance is essential.

Qualifications

• High school diploma required.
• Strong communication and phone handling skills.
• Ability to meet attendance requirements; night/weekend shifts.
• Proficiency with Excel and Word.
• Bilingual (Spanish) preferred.

Responsibilities

• Serve as first contact for insureds and claimants over the phone.
• Process claims and assist with internet/mail submissions.
• Meet department KPIs and participate in team huddles.
• Provide accurate information and resolve issues professionally.

Skills

Phone proficiency

Customer service

Communication skills

Bilingual Spanish preferred

Education

High school diploma

Tools

Excel

Word

Job description

Sentry in Nashville is hiring a Call Center Representative to be the first point of contact for insureds and claimants during incidents. You will provide support for First Notice of Loss and help process claims via telephone and online submissions.

This hybrid role offers flexible in-office and remote days, a sign-on bonus, comprehensive benefits, tuition reimbursement, and a strong team culture. A high school diploma is required; Spanish is a plus, and reliable attendance is essential.