Hybrid Claims Care Specialist — Customer Experience

State Farm; Tempe (AZ); Hybrid; USD 45,841 - 55,463; Full time

Benefits offered by this job

Annual raise and bonus

Healthcare plan options

Tuition assistance program

Generous time off policies

401(k) plan with company contributions

Job summary

State Farm is seeking a Claims Associate in Tempe, Arizona, to provide remarkable service during the claims process. In this hybrid role, you will assist customers through calls while maintaining accurate documentation of claims. Candidates should demonstrate strong communication and critical thinking skills. The position offers competitive pay and benefits, including healthcare plans, educational assistance, and generous time off policies, ensuring a healthy work-life balance.

Qualifications

• Strong written and verbal communication skills.
• Strong critical thinking and decision-making skills.
• Ability to multi-task across technical platforms.

Responsibilities

• Answer inbound and make outbound calls to customers in a call center environment.
• Support customers through personalized interactions.
• Proactively investigate claims.

Skills

Strong written and verbal communication skills

Strong critical thinking and decision-making skills

Ability to multi-task across technical platforms

Accountability

Resourcefulness

Job description

State Farm is seeking a Claims Associate in Tempe, Arizona, to provide remarkable service during the claims process. In this hybrid role, you will assist customers through calls while maintaining accurate documentation of claims. Candidates should demonstrate strong communication and critical thinking skills. The position offers competitive pay and benefits, including healthcare plans, educational assistance, and generous time off policies, ensuring a healthy work-life balance.