Hybrid Claims Assistant: Intake & Admin Support

Davies North America; Santa Ana (CA); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer matching

Paid time off

Paid holidays

Life insurance

Short-term and long-term disability

Job summary

Davies North America is seeking a detail‑oriented Claims Assistant to support claims adjusters with intake, documentation, and correspondence in a hybrid Santa Ana, CA environment.

You will handle heavy claim intake, prepare letters and reports, manage invoices and payments, and perform general administrative tasks while collaborating with team members across departments. This in‑office role requires 2–3 days per week onsite.

Qualifications

• At least 1 year of experience in a claims environment (TPA or carrier).
• Hybrid role requires in-office presence 2–3 days weekly in Santa Ana, CA.
• Strong written and verbal communication, time management, and data entry skills.
• Ability to work with discretion and collaborate across teams.

Responsibilities

• Heady claim intake and setup.
• Prepare and send emails, letters, and reports to insureds, defense counsel, and other stakeholders.
• Track, reconcile, and update invoices and manage deductible and settlement payments.
• Upload, scan, download, mail correspondence, and manage claim systems.
• Record and track ancillary expenses.

Skills

Claims environment experience

Job description

Davies North America is seeking a detail‑oriented Claims Assistant to support claims adjusters with intake, documentation, and correspondence in a hybrid Santa Ana, CA environment.

You will handle heavy claim intake, prepare letters and reports, manage invoices and payments, and perform general administrative tasks while collaborating with team members across departments. This in‑office role requires 2–3 days per week onsite.