Hybrid Business Systems Analyst | BI & ERP Specialist

Remote Jobs; Seattle (WA); Hybrid; USD 93,000 - 139,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plan

Paid Time Off

Job summary

Physicians Insurance is seeking a Business Systems Analyst to define and translate enterprise software needs into specifications, configurations, and dashboards. You will work across departments and with IT to enhance business processes and reporting, including Power BI, SAP BOE, and ad hoc queries.

The role involves collaboration with vendors and internal teams to support and optimize critical systems. The candidate will design tests, develop reports, and contribute to documentation and change

Qualifications

• Bachelor's degree in information systems, business, or related field preferred
• 2+ years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations preferred
• 4+ years of experience with SQL, PL/SQL, T-SQL, and working knowledge of JavaScript preferred
• Experience with enterprise application configuration and development required, including configuring and maintaining systems to implement new or revised business rules through application settings; evaluating configuration changes to ensure they meet business requirements and deploying approved updates to production.
• 2+ years of experience in professional liability insurance and related systems is highly desirable
• This is a hybrid role with an in-office expectation of 1 to 2 days per week. Employees within commuting distance of the office may be required to report in person as needed. Employees working remotely may be required to travel to the main office up to 4 times per year, subject to business need

Responsibilities

• Collaborates across functional departments and IT (both internal IT as well as external systems vendors) in the planning, design, development, implementation, and ongoing support of new and/or enhanced business processes and enterprise applications
• Supports business teams, members, and stakeholders by configuring and maintaining enterprise applications, ensuring these systems remain available and effective for both internal and external users; Owns stakeholder communications throughout application support, and projects involving application development and upgrades
• Works with business units to define and gather reporting requirements; Designs, develops, and tests reports and/or dashboards as requested by the business teams, including Power BI, updating SAP Business Objects (BOE), or an ad hoc query as needed; Troubleshoots and resolves issues with existing reports
• Works alongside application vendors, including software vendors and developers, database administrators, and website developers, to support system applications, upgrades, and troubleshooting issues and enhancements
• Provides technical direction and addresses inquiries from internal/external customers relating to various enterprise application software issues, including data input, reporting research and resolution, website support, and software and database code research
• Compiles and develops test plans, test cases and administers required user testing
• Analyzes data produced and input into the various applications, including requirements, user stories and KPI's, writing ad hoc queries in an Oracle or MS SQL environment to gather operational results and data, UAT results, workflows, website usage and monitoring
• Creates and maintains application and system documentation, including knowledge base articles for help desk support, incident and problem management documentation, business, functional, and technical requirements documentation, standard operating procedures (SOPs), change management documentation, and key decision records
• Documents imaging and workflow system, website, CRM, professional liability/core insurance systems, financial systems (GL, AP), risk management, and reporting/BI dashboards and reports
• Analyzes new enterprise application software to meet business requirements; Assesses potential applications against business needs and evaluates overall pricing and support costs
• Meets with broader applications team regularly to cross-train and ensure that subject matter expertise is shared across the team, enabling effective support for all applications

Skills

Power BI

Report design

Stakeholder communication

Enterprise applications configuration

Education

Bachelor's degree in information systems, business, or related field

Tools

SQL

PL/SQL

T-SQL

JavaScript

Job description

Physicians Insurance is seeking a Business Systems Analyst to define and translate enterprise software needs into specifications, configurations, and dashboards. You will work across departments and with IT to enhance business processes and reporting, including Power BI, SAP BOE, and ad hoc queries.

The role involves collaboration with vendors and internal teams to support and optimize critical systems. The candidate will design tests, develop reports, and contribute to documentation and change