Hybrid Business Operations & Billing Associate

Actalent; Jacksonville (FL); Hybrid; USD 42,000 - 51,000; Full time

Job summary

Actalent in Jacksonville, FL seeks a Business Operations Associate to deliver top‑level service to clients and internal teams. You will manage accounts receivable, invoicing, and reporting, coordinating between field offices and corporate departments to ensure accurate billing.

The role requires detail, multi‑tasking, and strong communication, with a hybrid schedule (4 days in office, 1 day remote) and an hourly rate of $20.19 plus quarterly bonuses up to $1,000.

Qualifications

• College degree or 2-3 years of relevant experience.
• Proficient in Microsoft Office (Excel and Word is required).
• Strong organizational and analytical abilities.
• Strong communication skills and work ethic.
• Goal driven with problem solving skills.
• Ability to work independently and as a team player.

Responsibilities

• Management of customer accounts, including invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues
• Manage total accounts receivable with an aging in excess of $3.5 M
• Auditing account specific reports to ensure accurate billing and client specific information
• Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)
• Responsible for gathering the necessary data to assist management with account specific decisions
• Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
• Assists/supports fulfillment of contract deliverables, billing and cash collections.
• Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions
• Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.
• Utilize internal tools and customer tools to support Client requirements.
• Establish and maintain client documentation files
• Review and follow up on Audit results to ensure data integrity and compliance
• Confirm assigned projects/programs/contracts are closed out, accurate, and complete
• Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)

Skills

Microsoft Office

Excel

Word

Education

College degree

Job description

Actalent in Jacksonville, FL seeks a Business Operations Associate to deliver top‑level service to clients and internal teams. You will manage accounts receivable, invoicing, and reporting, coordinating between field offices and corporate departments to ensure accurate billing.

The role requires detail, multi‑tasking, and strong communication, with a hybrid schedule (4 days in office, 1 day remote) and an hourly rate of $20.19 plus quarterly bonuses up to $1,000.