Overview
Our client is seeking a Senior Business Analyst to support a 6‑month implementation initiative. This role is critical to ensuring successful delivery within a SAFe® Agile environment, partnering across business and technology teams to translate complex requirements into scalable, high‑value solutions.
You’ll play a key role in aligning business objectives with technical execution–particularly across ServiceNow initiatives and enhancements.
Key Responsibilities
- Translate business needs into epics, features, and user stories with clear acceptance criteria
- Support and facilitate Agile ceremonies, including backlog refinement and sprint planning
- Partner with Product Owners, Developers, QA, Architects, and ServiceNow platform teams
- Manage and prioritize product backlogs to maximize business value
- Identify and coordinate cross‑team dependencies across Agile Release Trains (ARTs)
- Track delivery using Agile and LPM metrics (velocity, cycle time, predictability)
- Communicate progress, risks, and outcomes to stakeholders at all levels
- Support ServiceNow requirements, enhancements, and implementation activities
- Drive process improvement through documentation of current and future state workflows
- Lead demos, UAT support, and post‑implementation reviews
What We’re Looking For
- Strong ability to translate ambiguity into actionable requirements
- Experience working in SAFe® or scaled Agile environments
- Collaborative mindset with experience working across technical and business teams
- Proven ability to drive outcomes tied to business value
- Highly organized with strong backlog management and prioritization skills
- Excellent communication skills with both technical teams and executive stakeholders
Required Qualifications
- 5+ years of experience as a Business Analyst or Product Analyst
- 2+ years of experience in SAFe® or scaled Agile environments
- Strong skills in requirements gathering, documentation, and stakeholder engagement
- Bachelor’s degree or equivalent experience