Hybrid Billing & Project Analyst - Client-Facing

Labcorp; Itasca (IL); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Itasca, IL is seeking a HYBRID Associate Project Analyst / Billing Client Service to join our team. Work schedule is Monday–Friday, 8:00am–5:00pm with on-site 3 days a week and 2 days at home; occasional field days for client appointments may be required.

The role involves direct billing support, collaborating with internal teams, and ensuring accuracy of invoices while maintaining excellent client satisfaction. Travel up to 10% may be required.

Qualifications

• Minimum High school diploma or equivalent and 1+ years in billing customer service, accounting or bookkeeping assistant, analysis or similar project-oriented work experience required
• Potential travel to client sites (10%) required

Responsibilities

• Interact directly with customers to resolve billing issues, including client billing, bill-type transfers and patient billing investigation
• Works with internal departments, as well as sales personnel and assigned customers to resolve customer disputes, pricing challenges, and information cleanup
• Support the Billing Project Analyst on specific customers and/or billing projects.
• Routinely pulls invoices and proactively reviews them for accuracy for specific customers
• Pulls invoices for new account startups and works with account manager and customer to ensure alignment as it pertains to billing accuracy and timely payments.
• Participate in client education to ensure proper billing processes are in place.
• Participate in AR calls and helps support the overall AR performance for assigned subdivision
• Supports assigned subdivisions bad debt initiatives in-order-to reduce bad debt
• Conducts billing reviews and audits for assigned customers while working with internal and external stakeholders to ensure differentiated customer billing experience
• Coordinates with other customers to ensure the accuracy of billing information
• Corresponds with clients, answers questions, and resolves issues
• Follows up on outstanding payments, repairs and re-sends invoices
• Primarily interacts with customers virtually but will meet with some assigned customers in-person as needed to ensure quality customer experience and participate in startups or Business Reviews.
• Other routine billing duties as needed or as assigned by supervisor

Skills

Billing

Customer service

Attention to detail

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Accounting software

Job description

Labcorp in Itasca, IL is seeking a HYBRID Associate Project Analyst / Billing Client Service to join our team. Work schedule is Monday–Friday, 8:00am–5:00pm with on-site 3 days a week and 2 days at home; occasional field days for client appointments may be required.

The role involves direct billing support, collaborating with internal teams, and ensuring accuracy of invoices while maintaining excellent client satisfaction. Travel up to 10% may be required.