Hybrid Bilingual Client Services Coordinator

TEKsystems; Scottsdale (AZ); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems in Scottsdale, AZ is hiring for a Contract to Hire role in a hybrid call center environment. The position serves plan sponsors and advisors by answering emails and calls, applying policies, and escalating when needed.

You will collaborate with multiple teams to resolve client issues and maintain satisfaction. The role emphasizes bilingual Spanish/English communication, data entry, and strong service orientation, with documented access to a broad benefits package and professional

Qualifications

• Strong customer service and administrative skills.
• Ability to problem solve and critically think.
• Strong attention to detail.
• Call center experience preferred.
• Financial services experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Assist with a book of business of advisors and sponsors to ensure servicing needs are met.
• Manage client expectations to align with process and timing standards.
• Collaborate across internal teams to resolve client issues.
• Identify and resolve system tickets at point of initial contact.
• Share data-driven insights with product teams to improve platform and roadmap.
• Participate in client conference calls to provide plan status and remediation updates.

Skills

Customer service

Call center

Bilingual in Spanish/English

Bilingual Customer support

Retirement plans

Data entry

Financial services

Banking

Client services

Job description

TEKsystems in Scottsdale, AZ is hiring for a Contract to Hire role in a hybrid call center environment. The position serves plan sponsors and advisors by answering emails and calls, applying policies, and escalating when needed.

You will collaborate with multiple teams to resolve client issues and maintain satisfaction. The role emphasizes bilingual Spanish/English communication, data entry, and strong service orientation, with documented access to a broad benefits package and professional