Hybrid Banking Support Specialist

Citizens Bank; Rhode Island; Hybrid; USD 44,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health care coverage

401K with corporate match

Tuition assistance

Job summary

Citizens Bank is looking for a Contact Center Specialist to assist customers with accounts through phone interactions. You will provide high-quality support and recommend banking products, fostering customer relationships. With a strong emphasis on community and personal growth, Citizens offers extensive training to enhance your skills.

The role offers a hybrid work environment, allowing flexibility with working from home and the office. Join a team that rewards exceptional service and supports your career development.

Qualifications

• Minimum 1 year of exceptional performance in a customer-facing role.
• Ability to multi-task in a fast-paced environment.
• Experience recommending and referring products/services to customers, preferred.

Responsibilities

• Field incoming customer calls and deliver high-quality solutions.
• Improve banking experiences by recommending products and services.
• Provide extensive paid training for increasing complexity of inquiries.

Skills

Customer-focused mindset

Strong verbal communication skills

Problem-solving abilities

Computer proficiency

Detail-oriented

Education

High School degree or equivalent

Job description

Citizens Bank is looking for a Contact Center Specialist to assist customers with accounts through phone interactions. You will provide high-quality support and recommend banking products, fostering customer relationships. With a strong emphasis on community and personal growth, Citizens offers extensive training to enhance your skills.

The role offers a hybrid work environment, allowing flexibility with working from home and the office. Join a team that rewards exceptional service and supports your career development.