Hybrid AR Coordinator: Collections & Billing

Sign In App; Saint Petersburg (FL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Sign In App is seeking an Accounts Receivable Coordinator in Saint Petersburg, FL, to manage collections for an assigned customer portfolio and reduce overdue balances. You will coordinate with Finance, Sales, and Customer Success to resolve payment issues and ensure timely collections.

The role emphasizes problem-solving, strong attention to detail, and professional customer conversations to maintain positive relationships while supporting billing and remittance processes.

Qualifications

• 2+ years experience in collections, credit control, accounts receivable, or a related finance function, including direct customer follow-up.
• Strong verbal and written communication skills, with the ability to navigate payment conversations professionally and effectively.
• Ability to investigate account discrepancies, resolve payment issues, and identify when escalation is appropriate.
• Strong organizational skills, attention to detail, and the ability to manage multiple accounts, priorities, and deadlines.
• Proficiency in Microsoft Excel or Google Sheets, including reviewing aging reports and reconciling account balances.
• Experience working with accounting, billing, or accounts receivable systems.
• A collaborative, solutions-oriented approach with a willingness to support broader billing and finance activities as needed.

Responsibilities

• Manage collections for an assigned portfolio of customer accounts, maintaining consistent follow-up through phone and email to reduce overdue balances.
• Review accounts receivable aging reports, prioritize outstanding balances, track payment commitments, and escalate high-risk or persistently overdue accounts.
• Investigate payment delays, disputes, and account discrepancies, partnering with Finance, Sales, and Customer Success to resolve issues and support timely payments.
• Maintain accurate records of customer communications, payment commitments, account activity, and collection progress within finance systems.
• Support payment resolution by reviewing remittance information, reconciling customer balances, and investigating unapplied cash, short payments, overpayments, and duplicate payments.
• Provide billing support as needed, including invoice preparation, reviewing billing details, uploading invoices to customer portals, and coordinating corrections or credit notes.
• Collaborate with internal teams and external collection agencies, when appropriate, to resolve outstanding balances and maintain positive customer relationships.
• Support accounts receivable reporting, month-end activities, and process improvements that strengthen collection efficiency, billing accuracy, and customer experience.

Skills

Collections experience

Verbal & written communication

Investigate discrepancies

Organizational skills

Excel/Sheets

AR/billing systems

Collaborative approach

Tools

NetSuite

Salesforce

Intercom

Zendesk

Job description

Sign In App is seeking an Accounts Receivable Coordinator in Saint Petersburg, FL, to manage collections for an assigned customer portfolio and reduce overdue balances. You will coordinate with Finance, Sales, and Customer Success to resolve payment issues and ensure timely collections.

The role emphasizes problem-solving, strong attention to detail, and professional customer conversations to maintain positive relationships while supporting billing and remittance processes.