Client Tech Support Associate I

Interactive Brokers; Chicago (IL); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Stock grant awards

401(k) plan

Medical, dental, vision coverage

Wellness program

Parental leave

Life insurance

AD&D insurance

Disability insurance

FSA

Gym stipend

Education reimbursement

Legal services

Telehealth

Care.com support

Lunch allowance

Résumé du poste

Colonial Group is hiring for a Client Support Specialist in a hybrid role based in the United States. You will assist clients across phone, chat, and tickets, providing technical and functional support for Interactive Brokers platforms on desktop, mobile, and web, and coordinate with internal teams to resolve issues promptly.

The ideal candidate is analytical, with strong problem-solving and communication skills, and comfortable in a fast-changing technical environment.

Qualifications

• Bachelor’s degree preferred in a technical or related field.
• 1+ years in a client-facing support role.
• Experience with Windows and Mac; software and connectivity support.
• Excellent written and verbal communication in English and French.

Responsabilités

• Provide support to clients via phone, chat, and tickets.
• Offer technical and functional support for Interactive Brokers platforms (desktop, mobile, web).
• Troubleshoot and manage issues with a focus on large-scale technical problems.
• Coordinate with internal teams to resolve client-reported issues quickly.

Connaissances

Analytical thinking

Problem-solving

Customer service

Communication skills

Team collaboration

French language

English language

Formation

Bachelor’s degree

Outils

Ticketing systems

Windows & macOS

Mobile apps (iOS/Android)

Web platforms

Description du poste

Colonial Group is hiring for a Client Support Specialist in a hybrid role based in the United States. You will assist clients across phone, chat, and tickets, providing technical and functional support for Interactive Brokers platforms on desktop, mobile, and web, and coordinate with internal teams to resolve issues promptly.

The ideal candidate is analytical, with strong problem-solving and communication skills, and comfortable in a fast-changing technical environment.