Hybrid AI Use Case Analyst - GenAI & Value Realization

First Citizens Bank; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank seeks an Enterprise AI Use Case Analyst to advance AI and GenAI initiatives across business, technology, risk, and data teams in a hybrid Charlotte, NC setting.

You will identify opportunities to apply AI, coordinate governance and success metrics, document processes, and support use cases from ideation through implementation, requiring strong analytical thinking and cross‑functional collaboration.

Qualifications

• Bachelor's Degree and 2 years' experience OR HS + 6 years in data management or financial analysis.
• Proven ability to identify AI use cases and deliver value.
• Experience with cross-functional teams and governance.

Responsibilities

• Partner with stakeholders to identify AI use cases and evaluate potential AI approaches.
• Support intake, assessment, prioritization, and tracking of AI use cases by domain.
• Document process flows, metrics, and value realization opportunities.
• Coordinate governance activities, including risk assessments and approvals.
• Develop materials to communicate use case status and outcomes to stakeholders.
• Track portfolio metrics, milestones, and realized business value.
• Stay informed on emerging AI capabilities to apply to business challenges.

Skills

AI GenAI experience

Stakeholder management

Process improvement

Agile delivery

Data platforms

Education

Bachelor's Degree + 2 years experience

Job description

First Citizens Bank seeks an Enterprise AI Use Case Analyst to advance AI and GenAI initiatives across business, technology, risk, and data teams in a hybrid Charlotte, NC setting.

You will identify opportunities to apply AI, coordinate governance and success metrics, document processes, and support use cases from ideation through implementation, requiring strong analytical thinking and cross‑functional collaboration.