Hybrid Affiliate Support Specialist | Impact & Guidance

Habitat International; Americus (GA); Hybrid; USD 27,000 - 40,000; Full time

Job summary

Habitat for Humanity International in Americus, GA, is seeking an Affiliate Support Specialist to provide expert guidance on HFHI policies and programs for affiliates in the US and Canada. The role involves supporting Affiliate Support Organizations, Campus Chapters and ReStores, and maximizing MyHabitat usage.

The position emphasizes strong communication, case analysis, and coaching affiliates to apply best practices across infrastructure areas such as family services and volunteer

Responsibilities

• Respond to incoming calls, emails and referrals regarding interpretation, implementation and use of HFHI policy, protocol and programs.
• Analyze and respond to escalated cases.
• Provide a channel for complaints from or about the HFH network or internal departments.
• Provide medium to long-term engagement coaching for affiliates in application of best practices for specific areas of infrastructure such as family services, board training or volunteer coordination.
• Provide guidance to affiliates in complaint resolution.
• Other related duties as assigned by supervisor.
• Represent the Affiliate Support Center at conferences, summits and learning events.
• Meet individual and group SLAs.
• Customer Satisfaction > 90% on AFSS.

Job description

Habitat for Humanity International in Americus, GA, is seeking an Affiliate Support Specialist to provide expert guidance on HFHI policies and programs for affiliates in the US and Canada. The role involves supporting Affiliate Support Organizations, Campus Chapters and ReStores, and maximizing MyHabitat usage.

The position emphasizes strong communication, case analysis, and coaching affiliates to apply best practices across infrastructure areas such as family services and volunteer