Hybrid Account Manager

Bon Pergola; Tustin (CA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Job summary

BON PERGOLA in the United States is seeking a Hybrid Account Manager based in Tustin, CA to manage existing customer accounts, respond to inquiries, and ensure timely follow-up on orders and service requests.

You will prepare quotes, process orders, and coordinate with production and logistics teams while monitoring delivery timelines. The role also involves identifying new business opportunities and maintaining CRM records to support distributors, builders, and contractors.

Qualifications

• Relationship-building and ongoing client support.
• Lead follow-up and opportunity identification.
• Order processing, documentation, and CRM data entry.
• Clear product communication and cross-team collaboration.
• Basic knowledge of building materials or outdoor structures is helpful.
• Proficiency with office tools and CRM systems.

Responsibilities

• Prepare quotes and process customer orders.
• Coordinate with production and logistics to meet delivery timelines.
• Follow up on inquiries and service requests.
• Identify new business opportunities within existing accounts.
• Maintain accurate account records in CRM and related systems.
• Support sales activities and strengthen distributor/contractor relationships.

Skills

Account management

Customer service

Relationship building

Issue resolution

Communication

Sales and business development

Organization & administration

CRM & data entry

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Job description

Company Description

BON PERGOLA, established in 2018, specializes in manufacturing premium outdoor aluminum pergolas designed for durability and low maintenance. The brand benefits from over four decades of manufacturing experience, ensuring high-quality parts and reliable performance in every product. BON PERGOLA is part of BON Windows Treatment LLC, a global manufacturer serving distributors, builders, workrooms, contractors, and homeowner. The wider organization produces indoor blind components, outdoor blinds, structural components, and lighting, offering integrated solutions for residential and commercial projects. Team members join an internationally oriented company focused on quality, innovation, and long-term customer relationships.

Role Description

This is a full-time, on-site Hybrid Account Manager role based in Tustin, CA. The Hybrid Account Manager will manage existing customer accounts, respond to inquiries, and ensure timely follow-up on orders and service requests. Daily responsibilities include preparing quotes, processing orders, coordinating with production and logistics teams, and monitoring delivery timelines. The role also involves identifying new business opportunities, supporting sales activities, and maintaining accurate account records in CRM and other systems. The Hybrid Account Manager will collaborate closely with internal teams, provide product information and support, and help strengthen long-term partnerships with distributors, builders, and contractors.

Qualifications

• Account management and customer service skills, including relationship building, issue resolution, and ongoing client support.


• Sales and business development skills, such as lead follow-up, opportunity identification, and upselling or cross-selling within existing accounts.


• Organizational and administrative skills, including order processing, documentation, CRM data entry, and basic reporting.


• Communication skills, with the ability to present product information clearly, handle phone and email interactions, and collaborate across teams.


• Basic knowledge or interest in building materials, outdoor structures, window treatments, or related industries is beneficial.


• Comfort with using office productivity tools (e.g., email, spreadsheets, CRM systems) and learning new software as needed.


• Ability to work on-site in Tustin, CA, manage multiple priorities, and maintain attention to detail in a fast-paced environment.


• Previous experience in account management, inside sales, or customer support is preferred; a high school diploma or equivalent required, and an associate or bachelor’s degree is a plus.