Hybrid Account Development Rep: New Business & Upsell

Amtouch Dental Supply; California; Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Amtouch Dental Supply seeks an Account Development Representative to drive revenue by acquiring new customers, reactivating dormant accounts, and expanding existing relationships. You will own day-to-day sales motions, including outbound calling, order processing, cross-sell and upsell, and CRM management.

The role partners with an Account Manager and supports growth within the customer base, with a focus on activity, pipeline, and achieving targets.

Formación

• 1–2 years of sales or inside sales experience required.
• Dental, medical, or B2B distribution experience is a plus.
• Strong phone presence and ability to drive conversations toward a sales outcome.

Responsabilidades

• Make outbound calls daily to acquire new customers and grow spend.
• Cross-sell and upsell on every interaction with customers.
• Handle order processing and address pricing discrepancies and shipping issues.
• Maintain CRM hygiene and logging of activities in TouchPoint.
• Coordinate with internal teams to resolve customer issues quickly.

Conocimientos

Outbound calling

Cross-selling

CRM management

Account management

Communication skills

Resilience

Educación

High school diploma or equivalent

Associate/Bachelor’s degree preferred

Herramientas

TouchPoint CRM

Net32

Descripción del empleo

Job Description

Job Description

Applicants who live within 50 miles of the Valencia, CA location must be open to working 2 days per week in the office.

JOB OVERVIEW:

The Account Development Representative (ADR) drives revenue growth by acquiring new customers, reactivating dormant accounts, and expanding existing customer relationships through outbound and inbound sales activity. ADRs may work in partnership with an assigned Account Manager (AM), sharing accountability for the growth of the AM’s book of business while owning the day-to-day customer-facing sales motion, including outbound calling, order processing, cross-sell and upsell, and CRM management. This is a sales role; success is measured by activity, growth, and customer acquisition.

KEY RESPONSIBILITIES:

Sales and Growth

• Make outbound calls daily (both cold and warm) to acquire new customers, reactivate dormant accounts, and grow existing customer spend.
• Cross-sell and upsell on every customer interaction, inbound or outbound, including identifying opportunities in private label products, consumables, and complementary categories.
• Conduct basic needs discovery on customer calls, including current suppliers, contract status, usage volumes, pain points, and category opportunities.
• May partner with the assigned Account Manager to drive growth within their book and share accountability for the AM’s customer expansion and retention targets.
• Convert inbound inquiries, web orders, and marketplace traffic into expanded customer relationships.

Order Execution and Customer Support

• Process orders received via phone, web, procurement platforms (such as Net32), and marketplaces accurately and on time.
• Handle order-related inquiries, returns, RMAs, credits, pricing discrepancies, and shipping issues with urgency and ownership.
• Coordinate with internal teams (operations, purchasing, finance) to resolve customer issues quickly.

CRM and Activity Management

• Maintain disciplined CRM hygiene in TouchPoint by logging every call, updating account notes, tracking follow-ups, and keeping customer data accurate.
• Execute structured call cadences and follow-up sequences as defined by sales leadership.
• Surface customer intelligence (competitive threats, expansion signals, churn risk) to the assigned AM and sales leadership.

KNOWLEDGE:

• Strong phone presence and ability to drive conversations toward a sales outcome.
• Comfort with high-volume outbound calling, including cold outreach.
• Ability to identify and act on cross-sell and upsell opportunities in real time.
• Strong organizational skills and attention to detail in order processing and CRM data entry.
• Coachability and a willingness to follow defined call scripts, cadences, and sales playbooks.
• Resilience and a goal-oriented mindset; comfortable being measured on activity and results.
• Proficiency with CRM systems (TouchPoint), order management systems, and standard office tools.

SUPERVISION:

At lower levels, may receive detailed instructions. At higher levels will normally receive minimal instruction on day-to-day work.

MINIMUM WORK EXPERIENCE:

1 to 2 years of sales, inside sales, customer-facing, or related experience required. Dental, medical, or B2B distribution experience is a plus.

PREFERRED EDUCATION:

High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred.

GENERAL SKILLS & COMPETENCIES:

• Goal-oriented and effective time management skills
• Solid skills in client prospecting and account management
• Ability to work independently and collaboratively within a team
• Strong interpersonal skills
• Strong conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, ability to build partnerships externally
• Good negotiating skills

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $20 - $25/hr which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into