Front Desk Agent

Wyndham Hotels & Resorts; Irving (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry seeks a Front Office Agent to provide exceptional guest service. The role involves check-ins, guest inquiries, and maintaining hotel standards to ensure a pleasant stay for all visitors. Ideal candidates will have a high school diploma and relevant experience in customer service.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Experience in hotel or related field preferred.

Responsibilities

• Provide courteous service to guests during check-in and check-out.
• Answer inquiries from guests regarding services and promotions.
• Handle check-ins and checkouts in a friendly and efficient manner.

Skills

Customer service

Effective communication

Multitasking

Attention to detail

Education

High School diploma or equivalent

College coursework in a related field

Tools

Computer experience

Job description

Compensation Type: Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. Highgate's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also develops bespoke hotel brands and uses industry-leading proprietary revenue management tools to optimize performance and asset value. The executive team comprises some of the most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

Hyatt House Las Colinas
5901 N MacArthur Blvd.
Irving, TX 75039

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette at all times when communicating with other employees.
11. Fully comprehend and operate all relevant aspects of the Front Desk computer system.
12. Perform all tasks on the shift checklist in a timely manner.
13. Complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare paperwork for shift closing according to hotel standards.
15. Maintain and promote promotions and guest programs.
16. Keep a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective verbal and written communication skills with all levels of staff and guests.
8. Ability to listen, understand, and clarify concerns.
9. Ability to multitask and prioritize tasks to meet deadlines.
10. Approach all interactions with attentiveness, friendliness, courtesy, and service orientation.
11. Maintain regular attendance as per hotel standards.
12. Maintain high standards of appearance and grooming, including proper uniform and nametag.
13. Comply with hotel standards and regulations for safe and efficient operations.
14. Identify problem areas and assist in solutions to improve productivity.
15. Handle problems proactively, including anticipating and preventing issues.
16. Understand and apply complex information from various sources.
17. Cross-train in other hotel-related areas.
18. Maintain confidentiality of information.
19. Show initiative by anticipating guest or operational needs.
20. Perform other duties as requested by management.