Hy-Chi Department Manager

Hyvee.io; Waverly (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking an experienced Hy-Chi Department Manager to lead a fast-paced department focused on delivering fresh, high-quality products at competitive prices. You will supervise, train, and develop staff, manage inventories and pricing, and drive sales while maintaining a customer-centric environment daily.

The role emphasizes leadership, team development, and strong operations management to ensure profitability and superior customer experiences in a dynamic retail setting.

Qualifications

• Deliver outstanding customer and team experience
• Lead, motivate, and develop a team in a fast-paced retail environment
• Apply math skills to pricing, sales analysis, and inventory tasks
• Communicate clearly and professionally with customers, employees, and vendors

Responsibilities

• Set customers service and department profitability standards
• Create a welcoming atmosphere by modeling exceptional service
• Greet customers and resolve concerns promptly and professionally
• Recruit, hire, train, supervise, and develop department staff
• Plan schedules and daily work plans with the Store Director
• Inspect displays and merchandise for quality and pricing
• Analyze sales and trends, plan promotions and pre-orders
• Manage department bookkeeping and financial procedures
• Oversee inventory, temperatures, and storage procedures
• Troubleshoot department equipment and ensure maintenance
• Handle inbound deliveries and storage

Skills

Customer service

Team leadership

Pricing

Sales analysis

Communication

Inventory management

Confidential data handling

Education

High school diploma or equivalent

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Hy-Chi Department Manager

Department: Hy-Chi

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Hy-Chi department is a unique and exciting destination for customers, and the Hy-Chi Department Manager is the person who sets the tone for everything that happens there. In this role, you'll lead your team in delivering the freshest, highest quality product at a competitive price while creating a welcoming, customer-focused environment every day. From managing operations and developing your team to analyzing sales trends and driving profitability, your leadership shapes both the customer experience and the department's success.

If you are a motivated leader with a passion for food, a sharp eye for quality, and a talent for building great teams, we'd love to have you on board.

What You'll Do

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability
• Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same
• Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally
• Recruit, hire, train, supervise, evaluate, and develop all department employees
• Determine department goals in partnership with the Store Director and establish weekly schedules and daily work plans
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures
• Conduct department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas
• Have authority to approve employee discipline and recommend transfers, discharges, and salary changes
• Attend meetings, seminars, and continuing education as assigned
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with departmental duties and other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment
• Solve practical problems and make sound decisions with a variety of variables and limited standardization
• Apply math skills including fractions, decimals, and percentages to pricing, sales analysis, and inventory tasks
• Communicate clearly and professionally through written correspondence, interviews, and daily interactions with customers, employees, and vendors
• Analyze sales data and trends to make informed decisions about product, promotions, and department operations
• Handle confidential information including employee compensation, sales and profit sheets, inventory reports, and warehouse pricing with discretion

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Food Service Director
Direct Reports: Hy-Chi Department Employees

Education and Experience

High school diploma or equivalent experience

Over one year of related work experience preferred

Physical Requirements

Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance

Continuously stand and walk on hard surfaces for extended periods

Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)

Work in cooler or freezer environments for extended periods