Hy-Chi Assistant Department Manager

Hy-Vee Inc; Town of Waterloo (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Hy-Vee in New York seeks a Hy-Chi Assistant Department Manager to oversee daily operations, lead the team, and ensure fresh, high-quality product for customers. You will partner with the Department Manager on production schedules and catering contracts, stepping in to lead as needed.

If you are an organized, hands-on leader who loves food and quality, we'd love to have you on board. You’ll help maintain food safety, rotate stock, schedule staff, and deliver excellent customer service in a

Qualifications

• High school diploma or equivalent is required or preferred.
• Basic food safety knowledge encouraged.
• One year of related experience preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and addressing needs promptly.
• Oversee daily operations and production schedules within the Hy-Chi department.
• Lead, train, and develop department team members for high performance.
• Manage catering contracts and assist in item selection for events.
• Monitor inventory and rotate perishable products to ensure freshness.
• Ensure food safety, sanitation, and department cleanliness are maintained.

Skills

Team leadership

Customer service

Food safety

Planning & scheduling

Communication

Education

High school diploma or equivalent

Job description

Additional Considerations (if any):

- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Hy-Chi Assistant Department Manager

Department

Hy-Chi

FLSA

Hourly

Revision Date

07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Hy-Chi department is a one-of-a-kind experience for our customers, and the Hy-Chi Assistant Department Manager helps make sure it runs at its best every single day. In this role, you'll partner with the Department Manager to oversee daily operations, lead and develop the team, and ensure the freshest, highest quality product is always ready for customers. From managing production schedules and handling catering contracts to stepping in to lead the department when needed, your contributions directly shape both the team's success and the customer experience. If you are an organized, hands-on leader with a passion for food and a commitment to quality, we'd love to have you on board.

What You’ll Do

• Deliver outstanding customer service by greeting every customer warmly, assisting with their needs, and handling and resolving customer concerns promptly and professionally
• Check orders for the day, set up a timeline and production schedule, and review the daily production list with department employees, assigning tasks for completion
• Scan the department for items and issues that need to be addressed including coffee, fresh cases, cleanliness, kitchen and prep area repairs, and safety concerns
• Ensure food display case product is rotated and replenished and that all perishable product is rotated with every delivery
• Monitor staffing levels to ensure the proper amount of team members are available to handle customer needs
• Control inventory through constant monitoring of products and order all products and supplies for the department
• Handle catering contracts and assist in putting items together for catering as needed
• Suggest ad items, in-store specials, and intercom messages for the department; review and order signage
• Assist with monthly inventory including posting invoices, helping with counts, and calculating intra and inter-store figures
• Monitor schedules, track hours for minors, and manage department overtime
• Train department employees and write schedules; calculate clerk production amounts as needed
• Instruct, assign, and review the work of others; coordinate activities and allocate personnel as needed
• Assume management responsibilities in the absence of the Department Manager
• Follow all food safety guidelines and ensure department employees comply
• Keep the supply area clean and orderly and maintain proper sanitation procedures throughout the department
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, train, and support a team in a fast-paced food service environment
• Solve practical problems and make sound decisions with a variety of variables and limited standardization
• Apply math skills including fractions, decimals, and percentages in day-to-day tasks
• Stay organized and manage multiple priorities including production schedules, staffing, and inventory simultaneously
• Communicate clearly with customers, team members, and vendors and provide basic direction and guidance
• Handle confidential information including gross percentage, sales, and employee wages with discretion

Reporting Relationships

• Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Food Service Director; Hy-Chi Department Manager
• Direct Reports: Hy-Chi Department Employees

Education and Experience

• High school diploma or equivalent experience
• Food safety and sanitation courses encouraged
• One year of similar or related experience preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role where things stay busy and engaging. You'll work in the Hy-Chi department and can expect frequent exposure to cool temperatures, dampness, equipment noise and vibrations, possible equipment movement hazards from slicers and choppers, and daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.