Hy-Chi Department Manager

Hy-Vee; Owatonna (MN); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Benefits information

Job summary

Hy-Vee in Minnesota seeks an Hy-Chi Department Manager to lead a dynamic team, deliver exceptional customer service, and drive department profitability. You will recruit, train, and schedule staff while maintaining strong store standards and accurate pricing.

Responsibilities include analyzing sales trends, managing inventory, and ensuring safe, fresh products. You will model friendly service, resolve customer concerns, and collaborate with leadership to meet weekly goals.

Qualifications

• Experience delivering exceptional customer service in a fast-paced retail environment.
• Proven ability to lead and develop a team while maintaining high standards.
• Strong analytical skills for pricing, sales trends, and inventory.

Responsibilities

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
• Greet customers warmly and resolve concerns promptly and professionally.
• Recruit, hire, train, supervise, and develop department staff.
• Plan schedules and daily work plans in partnership with Store Director.
• Inspect displays, order replenishment, and ensure competitive pricing.
• Analyze sales data and trends to drive ads and promotions.
• Manage department bookkeeping and inventory controls.
• Ensure proper temperatures and storage procedures.

Skills

Customer service

Team leadership

Problem solving

Pricing analysis

Communication

Sales analysis

Discretion handling

Education

High school diploma or equivalent

Job description

Additional Considerations (if any)

- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Hy-Chi Department Manager Department: Hy-Chi FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

What You'll Do

• Set the standard for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall department profitability
• Create a friendly, welcoming atmosphere by modeling great customer service and encouraging your team to do the same
• Greet customers warmly, assist them with their needs, and handle and resolve customer concerns promptly and professionally
• Recruit, hire, train, supervise, evaluate, and develop all department employees
• Determine department goals in partnership with the Store Director and establish weekly schedules and daily work plans
• Inspect signage, displays, and merchandise for quality and quantity; order product for replenishment and ensure competitive pricing
• Analyze weekly and monthly sales and trends, prepare ad projections, and write ads
• Plan displays, promotions, and determine pre-orders to drive sales and customer engagement
• Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures
• Conduct department inventory and ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrink
• Understand and troubleshoot department equipment and ensure maintenance is performed as needed
• Unload trucks, check in delivered merchandise, and place product in appropriate storage areas
• Have authority to approve employee discipline and recommend transfers, discharges, and salary changes
• Attend meetings, seminars, and continuing education as assigned
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with departmental duties and other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment
• Solve practical problems and make sound decisions with a variety of variables and limited standardization
• Apply math skills including fractions, decimals, and percentages to pricing, sales analysis, and inventory tasks
• Communicate clearly and professionally through written correspondence, interviews, and daily interactions with customers, employees, and vendors
• Analyze sales data and trends to make informed decisions about product, promotions, and department operations
• Handle confidential information including employee compensation, sales and profit sheets, inventory reports, and warehouse pricing with discretion

Education and Experience

High school diploma or equivalent experience Over one year of related work experience preferred

Physical Requirements

• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
• Continuously stand and walk on hard surfaces for extended periods
• Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
• Work in cooler or freezer environments for extended periods
• Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
• Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
• Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Food Service Director

Direct Reports

Hy-Chi Department Employees

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Salary

The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.

Other

Employment is contingent upon the successful completion of a pre employment drug screen.