HVM - Service Center Manager - Baltimore, MD

Vertiv Group Corporation; Baltimore (MD); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Merit increases

Annual bonus

Stock

Profit sharing

Medical/dental/vision

401k

PTO

Job summary

Vertiv Group Corporation in Baltimore seeks an experienced Operations professional with a background in sales to manage the Baltimore territory as Service Center Manager. You will provide business, managerial, and technical direction to technicians and customers while growing the service center.

You will coordinate field work, review contracts, develop profit plans, lead safety and training, and travel up to 25% to cover the field region.

Qualifications

• Minimum five years same or similar work experience in the Industrial Service Industry.
• NETA 3 or NETA 4 Certification Preferred.
• Requires strong communication, supervisory, organizational, and good management skills.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Make regular sales calls on existing major accounts and establish contact with new accounts.
• Provide proposals or service contracts for HVM’s services and repair work.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Develop and review proposals, and review reports of field engineers.
• Coordinate and schedule work for our technicians with customers.

Skills

Communication skills

Supervisory skills

Organizational skills

Management skills

MS Word templates

Field service coordination

Education

Electrical degree or technical schooling

Tools

Test equipment operation

Internet research

Job description

POSITION SUMMARY

High Voltage Maintenance is currently seeking an experienced Operations individual with some Sales background to manage our Baltimore territory. This Service Center Manager will provide business, managerial, and technical direction to our technicians and customers while developing and growing the service center. HVM is an electrical engineering and testing company providing comprehensive testing, maintenance, and engineering services to a variety of industries including utilities, data centers, renewable energy, commercial and industrial industries.

RESPONSIBILITIES

• Responsible for the sales, profit, and quality of the area operation.
• Make regular sales calls on existing major accounts and establish contact with new accounts.
• Provide proposals or service contracts for HVM’s services and repair work.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Coordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Develop and review proposals, and review reports of field engineers.
• Coordinate and schedule work for our technicians with customers.

QUALIFICATIONS

• Minimum five years same or similar work experience in the Industrial Service Industry.
• NETA 3 or NETA 4 Certification Preferred
• Requires a high degree of communication, supervisory, organizational, and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates, and management.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, talk, and hear. Required to sit and work at computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License with clean driving record.

EDUCATION AND CERTIFICATIONS

• Four-year degree or graduate of Electrical Technical School or Military equivalent, BSEE/BSEET preferred.

TRAVEL TIME REQUIRED

• 25%

The anticipated salary range for this role in the Maryland locality is between $128,000 to $160,000 per year—salary ranges for other geographic localities may vary.Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee’s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

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