HVACD Technical Applications Support

Dehumidifier Corporation of America, Inc.; Cedarburg (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with match

Paid time off

Job summary

Dehumidifier Corporation of America, Inc. in Cedarburg, WI seeks an experienced HVAC/R service professional to support contractors, reps, and field teams via phone/Teams, with occasional site visits.

You will train, document, and troubleshoot, mentoring others while improving product reliability; on-site work in Cedarburg with 10–20% travel for trainings. This role emphasizes reducing physical demands and sharing field know-how.

Qualifications

• 5+ years HVAC/R field service experience (commercial/industrial preferred).
• Confident with refrigeration cycle and psychrometrics.
• Reading wiring diagrams/P&IDs and diagnosing control circuits with a meter.

Responsibilities

• Provide customer support guiding contractors through troubleshooting of airflow, superheat, sensors, safeties, and control circuits.
• Lead small-group trainings for start-up/commissioning, best practices, and diagnostic workflows.
• Capture case notes, write service bulletins, keep manuals up to date, and coordinate with Engineering/Production on recurring issues.
• Recommend parts, create concise quotes and RMAs, and document root causes.

Skills

HVAC/R field service

Refrigeration cycles

Reading P&IDs

Phone communication

Documentation

Tools

Multimeter

Reading wiring diagrams

Excel/Word

Job description

Dehumidifier Corporation of America (DCA) designs and builds commercial/industrial dehumidification systems used in natatoriums, manufacturing, and other demanding environments. Founded in 1995 and headquartered in Cedarburg, WI, we’re investing in product quality, training, and support—while keeping the tight‑-knit, family feel our long‑tenured team loves.

The Opportunity

If you’ve spent years diagnosing refrigeration circuits, reading schematics, and coaching younger techs—and you’re ready to trade the ladder for a headset—this role is for you. You’ll be the calm, trusted voice who helps contractors, reps, and service teams get DCA equipment running right. Most days are phone/Teams and documentation; a smaller portion is hands‑on training and occasional site visits for start‑ups or complex issues.

Who this role is great for

• A seasoned HVAC/R service technician ready to reduce physical demands and travel.
• A former service manager or small business owner who enjoys teaching and problem solving.
• A controls-savvy tech who loves turning hard‑won field know-how into clear instructions.

What You’ll Do

• Customer Support (80–90%): Guide contractors through safe, accurate troubleshooting—airflow/static, superheat/subcooling, sensors and safeties, 120V/24V control circuits, 3-phase/VFD basics.
• Training (Classroom + Field, 10–20%): Lead small‑group trainings (5–10 people) for start‑up/commissioning, best practices, and common diagnostic workflows.
• Documentation & Continuous Improvement: Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.
• Parts & RMAs: Recommend parts, create concise quotes/RMAs (warranty & non‑warranty), and document root causes.

What You Bring

Must-have

• 5+ years HVAC/R field service (commercial/industrial preferred).
• Confident with the refrigeration cycle and psychrometrics (sensible vs. latent).
• Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.
• Strong phone presence: patient, friendly, and able to coach a tech to resolution.
• Organized, documentation‑minded, and team‑oriented; basic computer skills (email, Teams, Excel/Word).

Nice‑to‑have

• Start‑up/commissioning or factory tech support experience.
• Experience with dehumidification applications or pool/natatorium environments.
• Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies.

Why You’ll Love It Here

• Stay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops.
• Make a visible impact by mentoring the field and improving reliability.
• Tight‑knit team, direct access to leadership, and a growing product line.
• Benefits: Health, dental, 401(k) with match, paid vacation.

Work Location & Travel

• On‑site at Cedarburg, WI (53012).
• ~10–20% travel for trainings and start‑ups

Job Type

Full-time

Pay

$70,000.00 - $90,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Ability to Commute

• Cedarburg, WI 53012 (Required)

Ability to Relocate

• Cedarburg, WI 53012: Relocate before starting work (Required)