HVAC Warranty Technician New Phoenix, AZ

Howard Air; Phoenix (AZ); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

401K retirement plan

Company-provided iPhone and iPad

Paid vacation and holidays

Uniforms and safety equipment provided

Vehicle with gas card

Training & Development

Company culture: supportive and team‑m

Job summary

Howard Air is seeking an experienced HVAC Warranty Technician to diagnose and resolve complex warranty-related installation and service issues on residential systems. You will mentor technicians, support training, and collaborate with Dispatch and Service Management to ensure efficient warranty resolutions.

The role emphasizes field work at residential sites, strong diagnostic skills, and a focus on long-term quality solutions.

Qualifications

• 3 years HVAC service or install experience (diagnostic skills)
• Strong communication, customer service, and leadership abilities
• Detail-oriented with a focus on quality and long-term solutions
• Valid driver\'s license
• Competitive pay based on experience and technical expertise

Responsibilities

• Run warranty calls
• Diagnose and resolve HVAC installation and service-related warranty issues
• Identify repeat issues and support training initiatives to improve technician performance
• Mentor and coach service technicians and installers
• Partner with Dispatch and Service Management to resolve warranty calls efficiently
• Repair and troubleshoot HVAC systems and related equipment
• Maintain tools, equipment, and accurate service documentation
• Order parts to support timely repair completion

Skills

HVAC experience

Diagnostic skills

Communication

Leadership

Detail-oriented

Valid driver\'s license

Job description

We are seeking an experienced HVAC Warranty Technician to serve as a technical expert responsible for diagnosing and resolving complex warranty-related installation and service issues. This role supports service quality, reduces repeat calls, and strengthens technician performance through mentorship, training, and collaboration.

Key Responsibilities

• Run warranty calls
• Diagnose and resolve HVAC installation and service-related warranty issues
• Identify repeat issues and support training initiatives to improve technician performance
• Mentor and coach service technicians and installers
• Partner with Dispatch and Service Management to resolve warranty calls efficiently
• Repair and troubleshoot HVAC systems and related equipment
• Maintain tools, equipment, and accurate service documentation
• Order parts to support timely repair completion

Qualifications and Requirements

• 3 Years of HVAC Service or Install experience - diagnostic skills
• Strong communication, customer service, and leadership abilities
• Detail-oriented with a focus on quality and long-term solutions
• Valid driver’s license
• Competitive pay based on experience and technical expertise
• 401K retirement plan with partial company match
• Company-provided iPhone and iPad
• Paid vacation and holidays
• Fully equipped company truck with parts, equipment, and gas card (For Qualified Positions)
• Training & Development: Continuous education and advancement opportunities
• Company Culture: Supportive, inclusive, and team-oriented work environment
• Uniforms and safety equipment provided
• Stable, year-round work with a supportive, team-oriented culture

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Pay Range

$26 - $40 USD

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

As set forth in Howard Air’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.