HVAC Service Operations Manager

Johnson Controls; Maumee (OH); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Bonus program

Paid time off

Benefits package (401K/medical/dental/

Employee discounts (The Loop)

Training opportunities

Job summary

Johnson Controls in Ohio seeks a Service Delivery Manager to lead the service account portfolio, drive labor and material growth, and ensure profitable execution for a diverse client base in HVAC and building controls. You will oversee budgeting, staffing, safety, and performance reviews while guiding a union and non-union team to deliver high-quality service.

You will set goals for gross margin, approve L&M quotations, manage fleet inventory, and coordinate with technicians and customer service

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Ability to lead a diverse workforce with union and non-union employees.
• Strong technical ability and prioritization of team work.
• Strong interpersonal, customer service, and negotiating skills.
• Proficient in writing and verbal communication; basic financial accounting; MS Office.

Responsibilities

• Lead service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention and for safety program compliance.
• Set and monitor goals for customer account margin delivery and profitability, including Planned Services Agreements and L&M work.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.

Skills

Management experience

Interpersonal skills

Customer service

Negotiation skills

Technical ability

MS Office proficiency

Education

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What We Offer

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)

You Owe It To Yourself to Experience why JCI keeps being voted the Best Place to Work!

What You Will Do

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
• Drives profitability and productivity of the team.
• Manages customer relationship development and satisfaction.
• Responsible for employee development and retention and for safety program compliance.

How You Will Do It

• Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Responsible for procuring and mainlining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for safety performance and program compliance.

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.
• Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.
• Five years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team.

HIRING SALARY RANGE: $89,000-134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.