HVAC Technical Support Specialist - Customer Care

Openwork; Stafford (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO/Vacation

Job summary

Openwork in Stafford, TX is hiring for a Customer Service HVAC Technical Support role based at the Houston branch with a temporary-to-permanent path. The position requires strong HVAC and administrative experience and offers a daytime Mon-Fri schedule with pay ranging from $23 to $28 per hour.

The role focuses on technical front-line support for portable air conditioning equipment, diagnostics, and customer guidance, plus maintaining records in ERP/CRM systems while building relationships with

Qualifications

• Associate degree or equivalent technical education preferred.
• Minimum 3 years of HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting experience.
• EPA Section 608 Certification preferred.
• Strong understanding of refrigeration systems including compressors, expansion devices, refrigerant circuit, electrical controls, fan motors, VFDs, sensors, electrical schematics.

Responsibilities

• Serve as the first-line technical expert supporting portable air conditioning equipment.
• Diagnose refrigeration, electrical, airflow, condensate management, and control system issues via phone, email, video, and other platforms.
• Guide customers and field technicians through structured troubleshooting procedures to minimize downtime.
• Determine whether field repairs, component replacement, or factory return is most appropriate.
• Maintain an exceptional first-call resolution rate whenever possible.
• Assist customers in interpreting alarms, error codes, wiring diagrams, and service manuals.
• Deliver a professional, courteous, and solution-oriented customer experience on every interaction.

Skills

HVAC troubleshooting

Verbal & written communication

Education

Associate degree or technical education

EPA Section 608 Certification

Tools

ERP systems

CRM software

Warranty databases

Job description

Openwork in Stafford, TX is hiring for a Customer Service HVAC Technical Support role based at the Houston branch with a temporary-to-permanent path. The position requires strong HVAC and administrative experience and offers a daytime Mon-Fri schedule with pay ranging from $23 to $28 per hour.

The role focuses on technical front-line support for portable air conditioning equipment, diagnostics, and customer guidance, plus maintaining records in ERP/CRM systems while building relationships with