HVAC Technical Services Representative-Bilingual Mandarin Chinese

Heating and Cooling Supply; Los Angeles (CA); On-site; USD 47,000 - 77,000; Full time

Job summary

An established industry player is seeking a dedicated HVAC Technical Services Representative who is bilingual in Mandarin Chinese. This role involves providing exceptional technical support and training to customers while ensuring the highest levels of satisfaction. You will engage with customers directly to guide them through installation and service procedures, and you will play a crucial role in enhancing their understanding of HVAC systems. If you have a passion for customer service and technical expertise, this is an exciting opportunity to join a dynamic team committed to excellence in the HVAC industry.

Benefits

Paid Time Off

Tuition Assistance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(K) Plan

Qualifications

• 5+ years of HVAC technical service experience required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide remote and on-site technical support for HVAC products.
• Conduct technical training classes for customers and sales staff.

Skills

HVAC Technical Service Skills

Communication Skills

Technical Training Skills

Customer Service Skills

Education

High School Diploma or Equivalent

NATE Certification (Preferred)

Tools

Microsoft Office Suite

Job description

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Job Description

Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

Job Description

Employees in this role provide technical support, technical training and sales support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.

Bilingual: English/Mandarin Chinese strongly preferred

Duties and Responsibilities:

Provide remote technical support regarding product installation and service issues via telephone, fax, email and other electronic communication methods.

Provide on-site technical support regarding product installation and service issues through personal direct interaction.

Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.

Assist in scheduling, promoting and finalizing of technical training classes.

Teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.

Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.

Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives. Especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.

Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.

Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).

Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned

Required Qualifications:

HVAC technical service skills typical of minimum 5 years direct industry experience

Excellent verbal and written communication skills

Computer literate, proficient with Microsoft office suite.

Prior instructor/training experience

Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1 year period).

Preferred Qualifications:

NATE certified HVAC Professional service certification preferred.

Education/Experience:

5 Years HVAC technical service skills typical of minimum 5 years direct industry experience:

Work Schedule: Some overnight travel required.

EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Company Description

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the US with more than 560 locations company wide. As one of Watsco’s four subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 90 locations in ten states including Florida, Georgia, North Carolina, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona.

As a member of our team you will enjoy competitive pay, paid time off, tuition assistance, medical, dental, vision and life insurance coverage, a 401(K) plan and more.

Apply today, your future starts now!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the US with more than 560 locations company wide. As one of Watsco’s four subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 90 locations in ten states including Florida, Georgia, North Carolina, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. As a member of our team you will enjoy competitive pay, paid time off, tuition assistance, medical, dental, vision and life insurance coverage, a 401(K) plan and more. Apply today, your future starts now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

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