HVAC Technical Service Manager - Stevens Equipment Supply

Goodman Manufacturing; Eagan, Northern (MN, KY); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Benefits from day one

Training programs

Growth opportunities

Global company backing by Daikin

Job summary

Stevens Equipment Supply, part of Daikin Industries, seeks an HVAC Technical Service Manager to lead field service, coach technicians, and drive training initiatives from our Eagan, MN location. You will ensure high customer satisfaction, manage complex technical issues, and collaborate with sales to expand Daikin brand adoption.

The role requires 5+ years in field service, HVAC certification, and strong communication, problem-solving, and organizational skills in a fast-paced environment.

Qualifications

• Formal HVAC training or certification is required.
• 5+ years in field service and repair.

Responsibilities

• Provide support for dealers/contractors to resolve technical issues
• Ensure timely communication with customers via phone/text/email
• Conduct installation and service training for dealers
• Collaborate with local sales on new customer conversions to Daikin brands
• Gather customer feedback for Daikin sales/engineering
• Monitor for early quality issues through site visits
• Confirm installations adhere to manuals and assess manual clarity
• Provide feedback on field or building code changes
• Produce training materials as needed
• Support ongoing business needs with special projects/duties

Skills

HVAC knowledge

Customer service

Communication skills

MS Outlook

MS Word

MS Excel

MS PowerPoint

Project management

Time management

Organizational skills

Problem solving

Integrity

Self-motivation

Education

High School Diploma

HVAC certification

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

HVAC Technical Service Manager - Stevens Equipment Supply

Locations

Showing 1 location

Eagan, MN 55121, USA

• On-site
• Technical Service
• Full-Time
• Requisition #: HVACT014576

Description

COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our Technical Service Manager position based out of our Eagan, MN branch. The TSM supports internal and external customers who install/repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include:

• Provide support for dealers/contractors to resolve technical issues
• Ensure timely communication (phone/text/email) responses with customers
• Conduct product installation and service training; focus on targeted dealers with high failure rates
• Collaborate with the local sales team on new customer conversions to Daikin brands of equipment
• Gather "Voice of the Customer" commentary & provide feedback to Daikin sales/engineering groups
• Monitor for early signs of quality issues through job site visits to address customer complaints
• Provide confirmation that product installations adhere to the installation manual & assess the clarity of installation manual
• Provide feedback to Corporate on field or building code application changes
• Produce training materials for sessions as needed
• Early Warning System/Proactive Field Intelligence/Technical Support/Reliability Investigation
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills:

• Formal Product Training – effectively train/educate customers on our products
• Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
• Excellent customer service, relationship management, and interpersonal skills
• Proficiency in MS Outlook, Word, Excel, and PowerPoint
• Must have excellent communication skills both written and verbal and HVAC technical acumen
• High level of attention to detail and problem-solving skills
• Excellent organizational, time management, and project management skills
• Ability to apply good judgment, strong work ethics, and integrity on the job
• Highly self-motivated and directed with the ability to work in a fast-moving environment
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:

• 5+ years in field service and repair

Education/Certification:

• High School Diploma or GED equivalent
• HVAC training/certification required

People Management:

No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel is required – up to 30%

Reports To:

• Manager, Divisional Tech Services

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

• Salary range is $95,000.00 - $105,000.00 depending on experience.
• The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.