HVAC Services Account Growth Manager

Kelso Industries; Ogden (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

Career advancement opportunities

Incentive compensation

Job summary

Kelso Industries is seeking a Commercial HVAC Client Relationship Manager to oversee and expand a portfolio of service customers. You will act as the primary contact, drive contract renewals, and identify opportunities for additional services and long-term growth.

The role emphasizes retention, value delivery, and collaboration with operations to meet client needs. The ideal candidate brings 5+ years in commercial HVAC or related fields, strong communication skills, and experience using CRM to

Qualifications

• 5+ years of experience in commercial HVAC, mechanical services, controls, facilities services, or related industries.
• Experience managing customer accounts and service agreements.
• Demonstrated success in customer retention and account growth.

Responsibilities

• Serve as the main contact for assigned commercial accounts.
• Build strong relationships with facility managers, property managers, building owners, and other stakeholders.
• Conduct regular account reviews and maintain ongoing communication.
• Manage preventive maintenance and service agreement renewals.
• Prepare renewal proposals and ensure customer programs remain aligned with operational needs.
• Support contract retention through proactive account management.
• Identify opportunities for equipment upgrades, repairs, replacements, and additional service offerings.
• Expand service presence within existing customer locations and portfolios.
• Partner with operations teams to develop practical solutions for customers.
• Generate and qualify new prospects within the local market.
• Leverage industry relationships and referrals to build awareness of Kelso Building Services.
• Coordinate with leadership on larger regional or multi-location opportunities.
• Keep CRM records accurate and current.
• Track opportunities, renewal schedules, customer interactions, and forecasts.
• Provide regular pipeline updates and account status reports.

Skills

Relationship building

Account management

CRM proficiency

Tools

CRM platforms

Job description

Kelso Industries is seeking a Commercial HVAC Client Relationship Manager to oversee and expand a portfolio of service customers. You will act as the primary contact, drive contract renewals, and identify opportunities for additional services and long-term growth.

The role emphasizes retention, value delivery, and collaboration with operations to meet client needs. The ideal candidate brings 5+ years in commercial HVAC or related fields, strong communication skills, and experience using CRM to