HVAC Service & Warranty Dispatcher

Ampam-Parks-Mechanical; Los Angeles (CA); Presencial; USD 34.000 - 40.000; Jornada completa

Descripción de la vacante

AMPAM is seeking a Service & Warranty Coordinator in Wilmington, CA to support our multi-family service operations. The role focuses on dispatching HVAC technicians, managing warranty calls, and preparing quotes for HVAC and mechanical work, interacting with customers, technicians, and project teams.

Candidates should have HVAC dispatching or multi-family service experience, knowledge of ServiceTitan, and strong organizational and communication skills in a fast-paced environment.

Formación

• Experience in HVAC dispatching or multi-family service operations.
• Familiar with HVAC terminology, service workflows.
• Experience preparing service quotes or proposals (preferred).

Responsabilidades

• Coordinate daily scheduling and dispatch of HVAC technicians for multi-family properties.
• Log and monitor warranty calls; work with project managers on scope and next steps.
• Prepare quotes for HVAC and mechanical work based on notes and site conditions.
• Enter and manage quotes in ServiceTitan; follow up on open quotes.
• Serve as primary contact for customers on scheduling, warranty updates, and inquiries.
• Collaborate with field teams and leadership to coordinate warranty and service work.

Conocimientos

Organizational skills

Multitasking

Communication skills

Herramientas

ServiceTitan

Descripción del empleo

AMPAM is seeking a Service & Warranty Coordinator in Wilmington, CA to support our multi-family service operations. The role focuses on dispatching HVAC technicians, managing warranty calls, and preparing quotes for HVAC and mechanical work, interacting with customers, technicians, and project teams.

Candidates should have HVAC dispatching or multi-family service experience, knowledge of ServiceTitan, and strong organizational and communication skills in a fast-paced environment.