HVAC Service Technician III

2240 Service Experts Heating & AC LLC; Columbia (MD); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Top Pay for Top Performers

PTO 24 days + holidays

29 PTO after 2nd year

Advancement opportunities

Health benefits: medical, dental, and

Company smartphone & tablet

Training Academy

401(k) with company match

Life insurance

Disability insurance

Supplemental benefits

Job summary

2240 Service Experts Heating & AC LLC in Columbia, MD is seeking an HVAC Service Technician to diagnose, service, and repair residential and light commercial systems under minimal supervision.

You will communicate with customers, promote services, and ensure satisfaction while performing maintenance and repairs on heating, cooling, ventilation, and related equipment. A strong diagnostic ability, valid driver’s license, and EPA certifications are expected.

Qualifications

• 4+ years of HVAC experience with technical training or certification.
• EPA and safety certifications required.
• Valid driver's license with acceptable driving record.
• Strong diagnostic and communication skills.
• Ability to read wiring diagrams and troubleshoot HVAC systems.

Responsibilities

• Performs diagnostic and service on residential and light commercial HVAC equipment.
• Communicates with customer to answer questions and ensures satisfaction.
• Inspects equipment, performs maintenance, and completes required paperwork.
• Delivers parts to job site and coordinates with dispatch for status updates.
• Promotes products and services to customers and supports sales leads.

Skills

HVAC experience

EPA certification

Driver's license

Customer service

Diagnostics

Education

High school diploma / GED

Job description

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 9375 Gerwig Ln J, Columbia, MD 21046

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, and maintained, and properly account for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Perform similar/other duties as needed or assigned
• Regular reliable attendance

Desired Skills and Qualifications

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, c