HVAC Service Technician II

2240 Service Experts Heating & AC LLC; Gaithersburg (MD); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Top pay

Bonus opportunities

Paid time off

Health benefits

Phone & tablet provided

Job summary

Service Experts Heating & AC LLC in Gaithersburg, MD is seeking an HVAC technician to diagnose and service residential and light commercial equipment under general supervision. You will communicate with customers, answer questions, and promote products and services while delivering outstanding satisfaction.

The role covers performing diagnostics, maintenance, parts delivery, and proper documentation. You will work with a Field Supervisor or General Manager and represent the company

Qualifications

• Requires high school diploma or GED with HVAC training and 2+ years' experience.
• EPA and safety certifications and state/local licensing as required.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.
• Strong communication and time-management skills.
• Proficient use of HVAC diagnostic tools and equipment.

Responsibilities

• Perform residential and light commercial service and maintenance calls.
• Diagnose and resolve customer problems with courtesy and timeliness.
• Inspect, diagnose, and service heating, cooling, ventilation, and refrigeration equipment.
• Record call details and collect payments as required.
• Demonstrate professional, ethical representation of the company.
• Ensure company vehicles and tools are properly stocked and maintained.
• Provide excellent customer service and promote products and services.

Skills

HVAC troubleshooting

Electrical wiring

Customer service

Diagnostic

Reading diagrams

Education

High school diploma or GED

HVAC technical training

Tools

HVAC tools

Manifold gauge set

Multimeter

Job description

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 7901 Beechcraft Ave Suite C, Gaithersburg, MD 20879

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.

Key Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications

• High school diploma or GED with additional training and 2+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid