HVAC Service Technician III

2240 Service Experts Heating & AC LLC; Beltsville (MD); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Top pay with bonus opportunities

Generous PTO and paid time off

Medical, Dental, Vision Insurance

401(k) with company match

Training Academy

Smartphone, tablet, uniform, and tool‑

Résumé du poste

Service Experts Heating & AC LLC is seeking an experienced HVAC technician to diagnose and service residential and light commercial systems. You will communicate with customers, promote services, and ensure high satisfaction while following safety and quality standards.

Role requires HVAC experience, EPA and safety certifications, a valid driver's license, and strong problem-solving and communication skills. On-site work in Beltsville, MD with potential for growth and training.

Qualifications

• High school diploma or GED with HVAC experience and technical training certification.
• EPA and safety certifications are required.
• Valid driver's license with acceptable driving record.
• Strong reading of wiring diagrams and HVAC troubleshooting skills.
• Excellent communication, time-management, and organization.

Responsabilités

• Works under general supervision on residential and light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems professionally and promptly.
• Diagnoses and services heating, cooling, ventilation, and refrigeration equipment and accessories.
• Inspects equipment and diagnoses potential issues to prevent breakdowns or callbacks.
• Completes paperwork, collects payment, and maintains documentation accurately.

Connaissances

EPA certifications

Safety certifications

Wiring diagrams

Driver's license

Time management

Communication skills

Troubleshooting HVAC

Climb ladders

Formation

HS diploma or GED

Description du poste

Welcome!

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Location Address : 5301 Holland Dr, Beltsville, MD 20705

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided
• 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
• 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
• Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
• Company-provided smart phone , tablet , uniform plan , and tool replacement program
• We'll make you better at what you do with our internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or requiredResponsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Desired Skills and Qualifications

• High school diploma or GED with additional training and 4+ years' experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
• Proficient and able to install a basic duct fitting
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to conti