HVAC Service Technician II: Top Pay & Growth Opportunities

HomeServe Skilled Trades, LLC; Guilford (MD); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Top pay with incentives

PTO 24 days + holidays

Career growth across the U.S.

Medical, Dental, Vision

Smartphone/tablet provided

Training Academy

401(k) with company match

Life insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Heating & Air Conditioning seeks an HVAC service technician to diagnose, repair and maintain residential and light commercial systems. You will communicate with customers, perform diagnostics, and ensure high satisfaction while working under supervision.

The role requires strong troubleshooting, technical knowledge, and a commitment to safety, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• High school diploma or GED with HVAC experience and technical training certification required.

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Skills

HVAC service

Diagnostics

Customer communication

Safety compliance

Electrical troubleshooting

Reading diagrams

Time management

Ladder safety

Education

High school diploma/GED

EPA certification required

Licensing as required

Tools

HVAC diagnostic tools

Smartphone/tablet usage

Job description

Service Experts Heating & Air Conditioning seeks an HVAC service technician to diagnose, repair and maintain residential and light commercial systems. You will communicate with customers, perform diagnostics, and ensure high satisfaction while working under supervision.

The role requires strong troubleshooting, technical knowledge, and a commitment to safety, with opportunities for advancement and a comprehensive benefits package.