HVAC Service Technician, II

Link Engineering Company; Plymouth (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Link Engineering Company in Plymouth, Michigan, seeks an HVAC Service Technician, II to coordinate field and office activities for refrigeration system repairs, installations and maintenance. You will interact with customers, estimate repairs, and guide technicians to complete service calls while maintaining safety and quality standards.

The role requires EPA 608 certification, 4+ years of technical service experience with low temperature and cascade systems, and the ability to lead a team.

Qualifications

• EPA 608 Certification is required.
• Minimum of 4 years of technical service experience with low temperature and cascade refrigeration systems.
• High School Diploma or equivalent.
• Proven supervisory experience preferred.

Responsibilities

• Coordinate refrigeration system repairs, installation, maintenance, and updates in office and field.
• Estimate service-related repairs and communicate with Sales.
• Independently manage and complete service repairs.
• Lead a team of technicians as needed.
• Maintain records of maintenance and repairs.
• Coordinate troubleshooting for complex refrigeration issues.
• Ensure all work complies with safety standards and company policies.

Skills

Customer orientation

Teamwork

Communication skills

Problem solving

Attention to detail

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe.

- Plymouth, Michigan

Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, we specialize in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe. Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM's and suppliers everywhere.

We are looking for a talented HVAC Service Technician, II who is responsible for routine planning, controlling, and coordinating the activities of Field Technicians. You are also responsible for Customer interaction, communication with the staff, and jobs coordination with the administrative office.

Main Responsibilities

• Work in the office and in the field, coordinating refrigeration system repairs, installation, maintenance, and updates.
• Estimate service-related repairs and communicate with Sales department.
• Independently detailing, coordinating, managing, and completing service repairs.
• Ability to lead a team of technicians as required.
• Continuously update professional knowledge and learn about new products and features.
• Support the HVAC Manufacturing Business Unit engineers and Sales departments as required.
• Maintain accurate records of all maintenance and repair work.
• Work closely with other Team members and departments to ensure all refrigeration needs are met.
• Must have strong understanding of industrial refrigeration systems, electrical controls, and be proficient in AC/DC, wiring, calibration, and pneumatics.
• Coordinate AC/DC, Electrical Troubleshooting, Pneumatics, Wiring, Calibration, Cooling, and Electrical Controls operations in the field.
• In-depth knowledge of refrigeration systems and their components.
• Support and coordinate troubleshooting for complex refrigeration issues.
• Ensure all work is carried out in accordance with Company Policies and Safety Standards.
• Ensure work is performed in a safe manner using all available safety equipment.
• All other related duties as assigned.
• Possess mental faculties consistent with performing the minimum requirements of the job.
• Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.

Qualifications

• Universal EPA 608 Certification required.
• Minimum of 4 years of technical service experience with low temperature and cascade refrigeration systems.
• High School Diploma or equivalent.
• Proven supervisory experience preferred.

Knowledge, Skills & Abilities

• Keep up with new techniques and technologies in the field.
• Highly motivated and self-directed.
• Ability to set priorities and meet deadlines.
• Hands-on problem solving and continuous improvement support.
• Strong Customer orientation.
• Ability to work well in a Team.
• High attention to detail for Customer satisfaction.
• Strong oral, written and interpersonal communication skills.
• Strong independent organizational and analytical skills.
• Strong Microsoft Office skills.

Physical Requirements

• Ability to walk.
• Ability to speak verbally and read in English.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 50 pounds.
• Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
• Ability to use a computer.
• Able to work overtime, evenings and/or weekends as required.
• Able to travel up to 60% domestically.

Hazards

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor.

LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.

Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.