HVAC Service Technician

Dugan Air; Franklin (IN); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

10% commission on every sale

$200 yard sign bonus every paycheck

401k

Health, vision and dental insurance

PTO

Tool account

Job summary

Dugan Air in Franklin, IN is hiring a full-time HVAC Service Technician to diagnose and repair residential heating and cooling systems. You will perform routine maintenance, respond to service calls, explain findings and options to customers, and document work clearly.

You will also maintain tools and vehicles, follow safety protocols, and work with the team to complete assignments. The ideal candidate has HVAC training or apprenticeship, EPA certification or ability to obtain one, strong

Qualifications

• Strong focus on customer satisfaction in residential settings.
• Ability to discuss repair/replacement options and sales.
• Proficiency in Troubleshooting HVAC systems to identify issues and recommend solutions.
• Knowledge of EPA regulations with active certification or ability to obtain one.
• Hands-on experience with maintenance & repair of residential HVAC equipment.
• Perform preventive maintenance to improve performance and longevity.
• Understanding of basic electrical and mechanical principles related to HVAC systems.
• Ability to read and interpret technical manuals, wiring diagrams, and work orders.
• Valid driver’s license with a clean driving record.
• Comfort working in varied indoor/outdoor conditions, including lifting and ladders.
• Prior experience as HVAC technician or graduation from HVAC program preferred.

Responsibilities

• Diagnose and repair residential heating and cooling systems.
• Perform routine and preventive maintenance.
• Respond to service calls and explain findings to customers.
• Document work clearly and accurately.
• Maintain tools and company vehicles; follow safety protocols.
• Collaborate with team and office staff to schedule work.

Skills

Customer focus

Sales/options discuss

Troubleshooting

EPA regulations awareness

HVAC maintenance & repair

Preventive maintenance

Electrical & mechanical basics

Read diagrams/manuals

Valid driver's license

Physical stamina

HVAC experience or apprenticeship

Education

HVAC training program / apprenticeship

Job description

Dugan Air is a residential HVAC service company dedicated to providing premium service without gimmicks to customers in and around Johnson County, Indiana. The team is committed to delivering an excellent, straightforward customer experience grounded in trust and reliability. Dugan Air focuses on high-quality workmanship, clear communication, and honest recommendations for homeowners. Team members are encouraged to take pride in serving the local community and building long-term customer relationships.

Role Description

This is a full-time, on-site HVAC Service Technician role based in Franklin, IN. The HVAC Service Technician is responsible for diagnosing and repairing residential heating and cooling systems, performing routine maintenance, and completing preventive maintenance services to ensure system reliability and efficiency. Daily tasks include responding to service calls, troubleshooting equipment issues, explaining findings and options to customers, and documenting work performed in a clear and accurate manner. The role also involves maintaining company tools and vehicles, following safety protocols, and collaborating with team members and office staff to schedule and complete work effectively. A strong focus on customer satisfaction, professionalism, and respectful communication with homeowners is essential.

• 10% commission on every sale
• $200 yard sign bonus every paycheck
• 401k
• Health, vision and dental insurance
• PTO
• Tool account

Qualifications

• Ability to maintain a strong focus on Customer Satisfaction, including clear communication and professional conduct in residential settings.
• Competency in building repair/upgrade options and sales
• Proficiency in Troubleshooting HVAC systems to identify issues and recommend effective repair or replacement solutions.
• Knowledge of EPA regulations and standards, with an active EPA certification or the ability to obtain one within a defined timeframe.
• Hands‑on experience with Maintenance & Repair of residential HVAC equipment, including furnaces, air conditioners, and heat pumps.
• Skill in performing Preventive Maintenance to improve system performance, extend equipment life, and reduce future service issues.
• Understanding of basic electrical and mechanical principles related to HVAC systems.
• Ability to read and interpret technical manuals, wiring diagrams, and work orders.
• Valid driver’s license with a clean driving record and ability to operate company vehicles safely.
• Comfort working in varying indoor and outdoor conditions, including lifting, bending, and using ladders and tools.
• Prior experience as an HVAC technician or graduation from an HVAC training program, trade school, or apprenticeship is preferred.