HVAC Service Technician

Strada Services; Chattanooga (TN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee assistance program (EAP)

Life insurance and AD&D

Basic life insurance – company paid

Educational assistance

401(k)

Competitive pay (paid every Friday)

Advancement opportunities

Job summary

Strada Services seeks an AC Service Technician to work with customers, offering warranty and product service options and ensuring final checks, warranty handling, and scheduled calls.

You will troubleshoot HVAC systems, verify proper installation, diagnose issues with test equipment, and build relationships with customers and vendor partners. Valid driver’s license and EPA cert preferred; on-call and long hours required.

Qualifications

• High school diploma or equivalent.
• 1 year minimum residential field experience.
• 2 years of experience in start-up, repair, maintenance, and troubleshooting diverse HVAC service issues.
• Experience in retrofit and new construction HVAC installations.
• EPA certification preferred.
• Must have a valid driver’s license and clean motor-vehicle record.
• Must be able to pass a drug screen.
• Must have reliable HVAC tools.

Responsibilities

• Troubleshoot single- and three-phase installations.
• Check heating & cooling equipment is installed correctly and verify cooling and heating operations (pitch on drain lines, coils, etc.).
• Diagnose & correct malfunctioning systems and components using test equipment and hand tools to locate the cause of breakdowns for repairs.
• Assess the needs of our customers and offer all appropriate products and services.
• Create and maintain a database of all leads through retail, retail new construction, and product registration.
• Provide constant feedback related to our competition and our current standings in the marketplace.
• Build strong relationships with our vendor partners to ensure we have the most current information available.
• This position will also handle product registration for retail and retail new construction installations.

Skills

HVAC Troubleshooting

Residential HVAC

Customer Service

Communication

Organizational Skills

Time Management

Networking & Relationships

Critical Thinking

Education

High school diploma

1 year residential field experience

2 years HVAC service experience

Retrofit and new construction HVAC installations

EPA certification preferred

Driver’s license and clean MVR

Drug screening

Reliable HVAC tools

Job description

Job Summary

As the AC Service Technician, you will be responsible to work with our customers and ensure they are offered all appropriate warranty and product service options. You will also be responsible for the final stage check, corrections, warranty as well as scheduled calls.

Supervisory Responsibilities

None.

Duties/Responsibilities

• Troubleshoot single- and three-phase installations.
• Check heating & cooling equipment is installed correctly and verify cooling and heating operations (pitch on drain lines, coils, etc.).
• Diagnose & correct malfunctioning systems and components using test equipment and hand tools to locate the cause of breakdowns for repairs.
• Assess the needs of our customers and offer all appropriate products and services.
• Create and maintain a database of all leads through retail, retail new construction, and product registration.
• Provide constant feedback related to our competition and our current standings in the marketplace.
• Build strong relationships with our vendor partners to ensure we have the most current information available.
• This position will also handle product registration for retail and retail new construction installations.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Previous "In House Sales" experience.
• Customer Service skills.
• High quality organizational skills.
• Ability to work well under pressure and while facing deadlines and other adversities.
• Must be able to multitask.
• Ability to network and build relationships within our communities.
• Excellent critical thinking and strong problem‑solving skills.

Education And Experience

• High school diploma or equivalent required.
• One year minimum residential field experience required.
• Two years of experience in start‑up, repair, maintenance, and troubleshooting diverse HVAC service issues.
• Experience in retrofit and new construction HVAC installations.
• EPA certification preferred.
• Must have a valid driver’s license and clean motor‑vehicle record.
• Must be able to pass a drug screen.
• Must have reliable HVAC tools.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Able to access in and out of attics.
• Must work on call schedules and long hours.

Benefits

• Competitive payrates and paid every Friday.
• Opportunity for advancement.
• Competitive benefits package 1 month after 30 days.
• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program (EAP)
• Life insurance and AD&D
• Basic life insurance – company paid for all employees.
• Educational assistance
• 401(k)