HVAC Service Technician

Illiana Heating & Air Conditioning; Cedar Lake (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

Ongoing training & education stipends

Performance pay linked to results

Job summary

Illiana Heating & Air is seeking an HVAC Technician - Service to install, maintain, and repair residential systems in Cedar Lake and surrounding areas. You will diagnose issues, troubleshoot root causes, and ensure optimal comfort for customers.

This role requires strong technical skills, adherence to safety codes, excellent customer service, and the ability to work independently. We offer training, competitive pay, benefits, and opportunities for career growth.

Qualifications

• High school diploma or equivalent.
• Residential Service HVAC experience.
• Strong diagnostic and repair skills for residential HVAC systems.
• Knowledge of HVAC codes, regulations, and safety standards.
• Excellent problem-solving and troubleshooting abilities.
• Exceptional customer service and communication skills.
• Ability to work independently and manage time/workload.
• Physical stamina and ability to work in various weather conditions and confined spaces.
• Valid driver’s license with a clean driving record.

Responsibilities

• Install, repair, or replace components in residential HVAC systems.
• Perform routine maintenance and inspections to ensure optimal performance.
• Diagnose and troubleshoot HVAC issues and provide effective solutions.
• Communicate with customers about repairs and recommendations.
• Document service activities, parts used, and time spent on each job.
• Collaborate with team to coordinate schedules and complete calls efficiently.
• Stay updated on industry advancements and best practices.

Skills

Customer service

Problem-solving

Time management

Communication skills

Independent work

Education

High school diploma or equivalent

Job description

About the Role:

As an HVAC Technician - Service, you will be responsible for installation, maintenance, and repair residential HVAC systems. You will also be responsible for diagnosing and troubleshooting systems.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
• Perform installation, maintenance, and repair of residential HVAC systems, including heating, cooling, and ventilation equipment.
• Diagnose and troubleshoot HVAC system issues to identify the root cause of malfunctions and recommend effective solutions.
• Conduct regular inspections and preventative maintenance to ensure optimal system performance and identify potential problems before they escalated.
• Install, repair, or replace components, such as compressors, motors, fans, thermostats, filters, and ductwork.
• Collaborate with team members to coordinate work schedules, prioritize service calls, and efficiently complete assignments.
• Communicate with customers in a professional and courteous manner, addressing their concerns, explaining repair options, and providing recommendations for system improvements.
• Accurately document service activities, including equipment status, repairs performed, parts used, and time spent on each job.
• Stay updated on industry advancements, best practices, and emerging technologies to continuously enhance technical skills and knowledge.

HVAC Technician - Service Qualifications:

• High school diploma or equivalent.
• Proven experience as a Residential Service HVAC Technician or similar role.
• Strong technical skills and proficiency in diagnosing and repairing residential HVAC systems.
• Solid knowledge of HVAC codes, regulations, and safety standards.
• Excellent problem-solving and troubleshooting abilities.
• Exceptional customer service and communication skills.
• Ability to work independently and efficiently manage time and workload.
• Physical stamina and the ability to work in various weather conditions and confined spaces.
• Valid driver's license with a clean driving record.

HVAC Technician - Service Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Illiana Heating & Air:

Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Since 1987, we’ve been helping folks throughout the Lansing and Northwest Indiana area enjoy total indoor air comfort in their homes and businesses. Nationally recognized as both the Residential Contractor of the Year and the Best Contractor to Work For, Illiana cares about its employees as much as its external clients.

Illiana is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.