HVAC Service Technician

Service Wizard, Inc.; Austin (TX); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Training and development

Commission potential

Job summary

Service Wizard, Inc. in Austin, TX seeks an experienced HVAC Service Technician to diagnose, repair, and maintain heating and cooling systems with a focus on delivering exceptional customer service.

You will work with a fast-paced team and report to the Service Manager, with overtime opportunities as needed. The role requires 2–5 years of HVAC experience, a valid HVAC license and driver’s license, and a willingness to work full shifts.

Qualifications

• 2–5 years’ experience as HVAC technician.
• Valid HVAC technician license and driver’s license.
• Strong problem-solving and communication skills.

Responsibilities

• Service and repair HVAC systems, analyze issues, estimate costs, and advise customers.
• Troubleshoot and diagnose with proper planning for procedures.
• Perform regular maintenance to ensure reliability and efficiency.
• Provide excellent customer service and address client concerns.
• Follow safety standards and maintain a safe work environment.
• Document services, parts used, and recommendations in records.

Skills

Technical knowledge

Problem solving

Attention to detail

Communication skills

Education

HVAC license

Driver's license

Tools

Hand tools

Power tools

Job description

The ideal HVAC Service Technician candidate should have exceptional customer service and HVAC service experience. Successful candidates are organized and able to perform in a fast-paced environment. This role reports to the Service Manager. Must be available to work full shifts plus overtime.

Key Responsibilities

• Service and repair HVAC systems: Analyze system issues and identify appropriate repair courses of action; prepare written work cost estimates and customer recommendations. Maintain truck inventory. Ensure necessary tools and equipment for each job are present.
• Troubleshoot and resolve issues: Complete diagnostic troubleshooting of HVAC Systems, checking the layout of existing HVAC devices and units to plan work procedures properly.
• Conduct maintenance and repair: Perform regular system checks and preventive maintenance to ensure reliability and efficiency. Complete repairs and offer recommendations for ongoing maintenance.
• Customer interaction: Deliver excellent customer service by addressing client concerns with professionalism and courtesy.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records.
• Company: Ensure all work meets Service Wizard’s quality and safety standards.
• Meet individual and team performance goals.
• Work collaboratively and support various business needs.

Qualifications And Requirements

• Experience: 2-5 years’ experience (installation experience plus) as an HVAC technician.
• Licenses: Valid HVAC technician license and driver’s license.
• Skills: Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Tools: Use hand and power tools to diagnose, repair, and maintain HVAC components.

Benefits

• Unlimited Commission Earning Potential
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, PTO
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Pay Range: $75,000 USD - $120,000 USD

About Service Wizard

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we’ve set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you’ll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You’ll be surrounded with winning individuals driven to be the best.