HVAC Service Technical Advisor — Lead, Train & Support

Brandtheating; Iowa City (IA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

6 paid holidays

401(k) with company match

Company vehicle

Cell phone stipend

Certification support

Interplay Learning trainings

Ride-alongs and coaching

Opportunity to mentor

Job summary

Brandt Heating and Air Conditioning in Iowa City is seeking an HVAC Service Technical Advisor who blends technical HVAC know-how with mentoring and leadership. You’ll coach technicians, help set expectations, and create training programs while staying connected to field work in a role with more predictable hours.

The position emphasizes training, assessment, and service department development, including collaboration with dispatch and installation teams, and maintaining safety standards.

Qualifications

• State of Iowa HVAC License is required.
• Valid driver's license.
• Level 4+ technician experience.
• 3+ years in customer service or management within a service industry, or equivalent education/experience.
• Ability to read and interpret wiring diagrams and blueprints.
• Strong troubleshooting skills across furnaces, AC, geothermal, heat pumps, boilers, and rooftop units.
• Ability to safely operate scissors and genie lifts.
• Basic sheet metal knowledge.
• Understanding of air balancing principles and techniques.
• Experience making repair and replacement decisions.
• Strong computer skills and organization.
• Advanced customer service and communication skills.
• Demonstrated leadership and accountability.
• NATE certification preferred.
• Resides within 30 miles of location.

Responsibilities

• Coach technicians and guide field staff through coaching and feedback.
• Troubleshoot complex HVAC issues and support repair-versus-replacement decisions.
• Conduct training and mentoring programs for the team.
• Help establish and maintain technician expectations and performance standards.
• Build and maintain training programs through Interplay Learning.
• Review callbacks to identify and prevent repeat problems.
• Collaborate with dispatch, service, and installation teams.
• Help maintain safety and code compliance.
• Develop relationships with local trade schools to support recruitment and training.

Skills

Leadership

Coaching

Customer service

Technical HVAC knowledge

Training delivery

People management

Education

State of Iowa HVAC License

High School Diploma or equivalent

NATE certification preferred

Tools

ServiceTitan

Interplay Learning

Job description

Brandt Heating and Air Conditioning in Iowa City is seeking an HVAC Service Technical Advisor who blends technical HVAC know-how with mentoring and leadership. You’ll coach technicians, help set expectations, and create training programs while staying connected to field work in a role with more predictable hours.

The position emphasizes training, assessment, and service department development, including collaboration with dispatch and installation teams, and maintaining safety standards.