HVAC Service Tech II – Growth, Benefits & PTO

2410 HomeServe Skilled Trades, LLC; New York (NY); On-site; USD 52,200 - 66,500; Full time

Benefits offered by this job

Top pay with incentives

Paid time off

29 paid days after 2nd year

Advancement opportunities across the U

Medical/Dental/Vision Insurance

Company devices & tools

Training academy

401(k) matching

Life insurance

Disability insurance

Supplemental benefits

Job summary

Service Experts Heating & Air Conditioning in Columbia, MD, seeks an HVAC technician to perform residential and light commercial service and maintenance calls, diagnose and repair systems, and communicate clearly with customers to ensure satisfaction and promote our products and services.

Requirements include a HS diploma or GED with HVAC certification, EPA certification, and 2+ years of hands-on experience; valid license.

Qualifications

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Collects payment from customer
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Skills

HVAC experience

Electrical troubleshooting

Reading wiring diagrams

Driver's license

Education

High School Diploma or GED

Job description

Service Experts Heating & Air Conditioning in Columbia, MD, seeks an HVAC technician to perform residential and light commercial service and maintenance calls, diagnose and repair systems, and communicate clearly with customers to ensure satisfaction and promote our products and services.

Requirements include a HS diploma or GED with HVAC certification, EPA certification, and 2+ years of hands-on experience; valid license.