HVAC Service Operations Manager 1

Johnson Controls; West Valley City, Northern (UT, KY); Sur place; USD 95 000 - 140 000; Plein temps

Résumé du poste

Johnson Controls is seeking an HVAC Service Operations Manager in West Valley City, UT to lead a truck-based service team. You will drive revenue, gross margin, and service asset management while deploying standardized tools and processes.

You will recruit, develop, and retain staff; forecast overhead; and maintain staffing levels. Strong communication and a proactive approach are essential to enhance customer satisfaction and profitability.

Qualifications

• Requires college degree or equivalent combination of education and experience.
• Minimum 10 years' experience in the HVAC field.
• Bachelor's in a technical field preferred.
• 5 years supervisory experience and 1-2 years site coordination/project management experience.
• 5 years field experience in HVAC/building controls systems.

Responsabilités

• Lead the Service Team to ensure productivity, consistency and quality.
• Set and monitor goals for overall team growth and profitability.
• Respond to warranty-related issues and drive resolutions.
• Manage customer relationships and improve issue resolution.
• Forecast overhead and manage accounts; plan staffing and recruitment.
• Develop performance plans; conduct quarterly reviews and annual evaluations.
• Approve time sheets and ensure pre-job checklists and debriefings are completed.
• Oversee bookings, Accounts Payables and Accounts Receivable; ensure safety compliance.

Connaissances

HVAC field experience

Supervisory experience

Building controls systems

Service management software

Financial accounting systems

Communication skills

Microsoft Office

Interpersonal collaboration

Formation

Bachelor's degree in a technical field

Outils

Service management software

Microsoft Office

Financial accounting systems

Description du poste

.HVAC Service Operations Manager 1 page is loaded## HVAC Service Operations Manager 1locations: West Valley City-Utah-United States of Americatime type: Full timeposted on: Posted Yesterdayjob requisition id: WD30281104**What you will do:**Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.**How you will do it:*** Set and monitor goals for overall team growth and profitability.* Lead the efforts of the Service Team to ensure productivity, consistency and quality.* Respond and assist with the closure of warranty-related issues.* Manage customer relationships and drive issue resolution.* Assist with monthly forecasting and management of overhead accounts.* Maintain optimum team staffing levels through labor forecasting, planning, and management.* Recruit, hire and retain team staff.* Work with direct reports and Team Technical Leads to create effective development performance plans.* Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.* Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.* Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.* Take responsibility for safety performance and program compliance.* Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.* Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.**What we look for:**As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change. Customer satisfaction is your priority.**Required Qualifications:*** College degree or equivalent combination of education and experience.* A minimum of 10 years' experience in the HVAC field.**Preferred Skills/Education/Experience:*** Bachelor's in a technical field.* 5 years of supervisory experience and 1-2 years related site coordination and project management experience.* 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.* Experience using service management software and financial accounting systems.* Excellent verbal and written communication skills.* Strong computer skills in a Microsoft Office environment.* Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.Johnson Controls Careers site atJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit. If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose.They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.