HVAC Service Operations Manager

Johnson Controls, Inc.; Lenexa (KS); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Competitive salary

Health benefits from day one

Paid vacation and holidays

Job summary

Johnson Controls is seeking an HVAC Truck Based Service Manager to lead a field service team and the truck-based operation across the assigned territory. You will drive service delivery, manage financial plans, and grow labor and material revenue while ensuring customer satisfaction and safety standards.

The role requires extensive leadership experience, strong communication skills, and the ability to travel up to 50% of the time.

Qualifications

• Bachelor's degree in engineering or business, or equivalent work experience.
• Eight to ten or more years of progressively more responsible operations management experience in the service industry.
• Five or more years of direct management experience.
• Experience in HVAC, building controls, or a similar service delivery environment.
• High-level competence in written and verbal communication.
• Strong presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows-based environment.
• Ability to travel up to 50% of the time.

Responsibilities

• Lead the execution of the truck-based service business and maintain consistent delivery systems across the territory.
• Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans that align with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
• Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
• Recruit, hire, coach, and retain service support staff while supporting performance reviews and development plans.

Skills

Leadership

Communication

Project management

Financial acumen

Travel readiness

MS Office

Education

Bachelor's degree in engineering or business

Tools

MS Office

Windows-based environment

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

HVAC Service Manager

Johnson Controls helps customers create safe, efficient, and reliable building environments. In this role, you will lead a truck-based service business that supports customer satisfaction, operational excellence, and profitable growth across the assigned territory.

Role Overview

Under general direction, the HVAC Truck Based Service Manager manages the service team, service assets, and execution of the truck-based business. The role is responsible for growing labor and material business, delivering customer satisfaction plans, and supporting revenue, gross margin, and service asset management. Success in this role comes from strong leadership, disciplined business planning, and a consistent focus on team development and customer outcomes.

Key Responsibilities

• Lead the execution of the truck-based service business and maintain consistent delivery systems across the territory.
• Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans that align with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
• Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
• Recruit, hire, coach, and retain service support staff while supporting performance reviews and development plans.

Qualifications

• Bachelor's degree in engineering or business, or equivalent work experience.
• Eight to ten or more years of progressively more responsible operations management experience in the service industry.
• Five or more years of direct management experience.
• Experience in HVAC, building controls, or a similar service delivery environment.
• High-level competence in written and verbal communication.
• Strong presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows-based environment.
• Ability to travel up to 50% of the time.

Nice to Have

• Previous sales or account management experience.
• Industry networking experience within local business, technical, or community organizations.
• Technical school training or a diploma in electronic or mechanical systems.
• Five or more years in a service management role directing a similar service team.

Why Join Us

• We offer a competitive salary, paid vacation, holidays, and sick time, with 15 days of vacation in the first year.
• You will also receive a comprehensive benefits package including 401K, medical, dental, and vision care, available day one.
• Johnson Controls supports growth through extensive product training and on-the-job cross-training, all within an encouraging, collaborative environment grounded in the Zero Harm policy.

HIRING SALARY RANGE: $92,400K - $138,900. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competit